Control panel message Description Recommended action
Document feeder pick error The document feeder experienced an error
while picking media.
1. Open the document feeder cover.
2. If necessary, roll the green wheel to the
left to advance the paper. Remove all
paper found.
3. Lift the green tab to open the paper
guide. Remove all paper found.
4. Close the paper guide. Close the
document feeder cover.
5. Reinsert the original pages into the
document feeder. Align the paper
guides with the edges of the paper.
6. To continue, press the Start button.
NOTE: If this jam occurs frequently, try
scanning from the flatbed glass. Some paper
types cause jams in the document feeder. If
the original document contains both Letter
and Legal size pages, select “Mixed Letter/
Legal” as the original size.
Duplexing... do not grab paper The product is printing a duplex job, and the
paper is accessible.
No action is necessary.
E-MAIL GATEWAY DID NOT ACCEPT THE
JOB BECAUSE THE ATTACHMENT WAS
TOO LARGE
The scanned documents have exceeded the
size limit of the server.
Send the job again using a lower resolution,
smaller file size setting, or fewer pages.
Contact the network administrator to enable
sending the scanned documents by using
multiple e-mails.
E-MAIL GATEWAY DID NOT RESPOND A gateway exceeded the time-out value. Validate the SMTP IP address.
E-MAIL GATEWAY REJECTED THE JOB
BECAUSE OF THE ADDRESSING
INFORMATION
One or more of the e-mail addresses is
incorrect.
Send the job again with the correct
addresses.
EIO <X> Disk initializing The EIO disk product in slot <X> is initializing. No action is necessary.
EIO <X> disk not functional The EIO disk in slot <X> is not working
correctly.
Turn the product off. Remove the disk from
the slot indicated, and replace it with a new
disk. Turn the product on.
EIO Device Failure - To Clear Touch OK The specified device failed. Touch OK to clear.
EIO file operation failed To clear touch OK A PJL file system command attempted to
perform an illogical operation, such as
downloading a file to a directory that does not
exist.
Touch OK to clear.
EIO is write protected To clear touch OK The device is protected and no new files can
be written to it.
Touch OK to clear message.
EIO Not initialized The file system device must be initialized
before it can be used.
Initialize the device.
Entering internal application <X> The product is opening an internal program. No action is necessary.
Error The directory or file is not readable. To activate a fax, complete the required fax
settings available through the Administration
menu.
Table 7-12 Control-panel messages (continued)
ENWW Control-panel messages 457
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