Control panel message Description Recommended action
ERROR EXECUTING DIGITAL SEND JOB A digital send job failed and cannot be
delivered.
Try to send the job again.
External device initializing An external product is initializing. No action is necessary.
Fax is disabled ignoring call The product received a call, but the fax
feature was not configured with the required
settings (country/region, date/time, company
name, fax number, etc.). The fax icon on the
control panel is grayed out.
Configure the fax with the required settings
from the Administration menu on the control
panel.
Flatbed cover open The flatbed scanner cover is open. Close the flatbed cover.
Found SMTP gateway The Find SMTP Gateway menu has been
selected.
No action is necessary
Gateways failed The gateway configuration is incorrect. See Solve connectivity problems
on page 501.
Gateways OK
The gateway configuration is correct.
No action is necessary.
Genuine HP supplies installed A new HP cartridge has been installed. This
message appears for approximately 6
seconds before the returns to the Ready
state.
No action is necessary.
HP DIGITAL SENDING: DELIVERY ERROR A digital send job failed and cannot be
delivered.
Try to send the job again.
HP SECURE HARD DRIVE DISABLED The HP high-performance hard disk is
disabled, or the product does not recognize
the hard disk.
After an encrypted hard disk is paired with a
specific product, it cannot be used in another
product unless it is reinitialized.
NOTE: After the encrypted hard disk is
paired to the product, all other hard disks are
disabled.
Use the embedded Web server to configure
the hard disk.
1. Open the embedded Web Server by
typing the product IP address into a Web
browser.
2. Click the Digital Sending tab.
3. Select the Security link from the left
navigation menu, and open the Hard
Disk and Mass Storage Security
Settings section.
4. The following options are available:
◦
Disk Init: This option does not
affect the disk encryption status.
◦
NVram Init: This option does not
affect the disk encryption status.
◦
Disable Hard Disk Encryption
and Reboot: This option
completely erases the hard disk
including all stored jobs, digital-
send settings, and authentication
settings. All pre-loaded fonts, after-
market fonts, and other programs
must be reloaded.
◦
Reinitialize Hard Disk: This
option has the same effect as the
Disable Hard Disk Encryption
Table 7-12 Control-panel messages (continued)
458 Chapter 7 Solve problems ENWW
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