Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
The first page is printing on the back of preprinted forms or
letterhead.
Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with the top of the page leading
into the product. For Tray 2 and 3, load the paper printed side
up with the top of the page toward the right of the product.
The product configuration is not set for duplexing. In Windows, run the automatic configuration feature:
1. Click the Start button, point to Settings, and then click
Printers (for Windows 2000) or Printers and Faxes (for
Windows XP).
2. Right-click the HP product icon, and then click
Properties or Printing Preferences.
3. Click the Device Settings tab.
4. Under Installable Options, click Update Now in the
Automatic Configuration list.
ENWW Solve paper-handling problems 491
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