ADF PCA and wire harness ............................................................................................. 417
Input tray .......................................................................................................................... 419
7 Solve problems
Introduction ....................................................................................................................................... 422
Troubleshooting process .................................................................................................................. 423
Determine the problem source ........................................................................................ 423
Pre-troubleshooting checklist .......................................................................... 423
Troubleshooting checklist ................................................................................ 424
Troubleshooting flowchart ............................................................................... 426
Power subsystem ............................................................................................................ 427
Power-on checks ............................................................................................. 427
Power-on troubleshooting overview ............................................... 427
Tools for troubleshooting .................................................................................................................. 429
Internal print-quality test pages ........................................................................................ 429
Print-quality-troubleshooting pages ................................................................. 429
Diagnostics page ............................................................................................. 429
Cleaning page ................................................................................................. 430
Configuration pages ........................................................................................ 431
Configuration page ......................................................................... 431
HP embedded Jetdirect page ......................................................... 433
Embedded protocol page ............................................................... 434
Finding important information on the configuration pages .............. 435
Solve performance problems ........................................................................................................... 436
Solve connectivity problems ............................................................................................................. 437
Solve direct-connect problems ........................................................................................ 437
Solve network connectivity problems ............................................................................... 437
Solve network printing problems ..................................................................... 437
Verify communication over the network .......................................................... 438
Control-panel message types ........................................................................................................... 439
Control-panel messages .................................................................................................................. 440
Event log messages ......................................................................................................................... 510
Print an event log ............................................................................................................. 510
Show an event log ........................................................................................................... 510
Clear the event log ........................................................................................................... 510
Event log message .......................................................................................................... 511
Paper-handling problems ................................................................................................................. 518
Jams ................................................................................................................................ 518
Common causes of jams ................................................................................. 518
Jam locations .................................................................................................. 519
Clear jams ....................................................................................................... 520
Jam sensors ................................................................................... 520
AREA 1: Jams in the output bin ...................................................... 521
xii ENWW
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