EN
Control panel messages
23
1
A tray is configured for a specific media type, but the printer detects that
a different media type is loaded. The most common cause for this error
is a paper jam at the registration plate (under the ITB) where the
customer does not remove the paper. The engine tries to check the
OHT sensor and receives an error.
1
Verify that the correct media is loaded in the input tray and that the
printer control panel is configured correctly.
2
Clean the detection windows of OHT sensors 1 and 2.
A firmware error has occurred, causing the processor on the formatter
to abort operation. This type of error can be caused by invalid print
commands, corrupt data, or invalid operations. In some cases, data
transmitted to the printer can become corrupt by electrical noise
introduced into the cable. Other causes include poor quality parallel
cables, poor connections, or home grown applications. On rare
occasions the formatter is at fault and is usually indicated by a 79
Service Error.
1
Verify that all cables are connected.
2
Turn the printer off and on to reset the printer.
3
Cancel all print jobs; then, resend to isolate any offending print job.
4
If the formatter pan assembly or DC controller was removed, make
sure the ribbon cable between the DC controller and the
interconnect PCB is connected.
Note
The front panel will display 49 (FFFF) and the display will be dark if
the ribbon cable is not connected.
5
To verify that the formatter is functioning, run the formatter test
available in Diagnostic mode. If the formatter passes the test, the
formatter is not defective. DO NOT replace the formatter.
41.5 Unexpected paper type
alternates with
Check paper in Tray x
49 Error xxxx cycle power
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