Scan-quality problems
Prevent scan-quality problems
The following are a few simple steps you can take to improve copy and scan quality.
●
Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to scan.
●
Use high-quality originals.
●
Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear
images. See
Load paper and print media on page 38 for instructions.
●
Adjust the software program settings according to how you plan to use the scanned page. See the
software program help for more information.
●
If the product frequently feeds more than one page at a time, the separation roller might need to
be replaced. See
Separation roller (product base) on page 120.
Solve scan-quality problems
Problem Cause Solution
Blank pages The original might have been loaded upside
down.
In the automatic document feeder (ADF), put
the top end of the stack of originals into the
ADF input tray, with the media stack face-up
and the first page to be scanned on top of
the stack.
Place the original document face-down on
the flatbed scanner with the upper-left
corner of the document at the corner
indicated by the icon on the scanner.
Too light or dark The resolution and color levels may be set
incorrectly.
Verify that you have the correct resolution
and color settings. See the user guide.
Unwanted lines The ADF scanner window might be dirty. Clean the ADF scanner window. See Clean
the scanner glass on page 69 (step 3).
Black dots or streaks Ink, glue, correction fluid, or an unwanted
substance might be on the glass.
Clean the flatbed scanner surface. See
Clean the scanner glass on page 69.
The power to the product might have
fluctuated.
Rescan the job.
Unclear text The resolution levels might be set
incorrectly.
Verify that the correct resolution settings are
correct. See the user guide.
The media is not laying flat on the glass. Close the scanner lid tightly.
NOTE: On base models, the depth of scan
might not allow a good scan of originals that
will not sit flat, such as a hardcover book.
238 Chapter 7 Problem solve ENWW
To Next Page
Loading...