Problem Cause Solution
Communication errors on the
computer
One or more of the product cables is loose. Check the product cables and make sure
they are plugged in securely.
The product is not on. Turn the product on.
If the product is connected through a
network, the IP address might have
changed.
Verify that the product IP address is correct.
Antivirus, antispyware, or firewall software
may be interfering with communication.
Consult the antivirus, antispyware, or
firewall software documentation.
The product is in an error state. Check the product control panel and clear
any errors by following the onscreen
instructions.
The product is busy with another task. Wait for the product to finish.
The wrong scanner driver is selected for the
product.
Verify that the scanner driver is correct.
The scan job does not complete. The resolution may be too high for the
available memory on the computer.
Try scanning at a lower resolution.
ENWW Solve image quality problems 239
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