Solve performance problems
Problem Cause Solution
Pages print but are totally blank. The sealing tape might still be in the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.
Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning. To check the product, print a
Configuration page.
Pages print very slowly. Heavier media types can slow the print
job.
Print on a different type of media.
If the error persists, update the firmware.
If the error persists, perform an NVRAM
initialization.
Complex pages can print slowly. Proper fusing may require a slower print
speed to ensure the best print quality.
Pages did not print. The product might not be pulling media
correctly.
Make sure paper is loaded in the tray
correctly.
If the problem persists, replace the
pickup and separation rollers. See
Paper-feed assemblies on page 118.
The media is jamming in the device. Clear the jam. See Clear jams
on page 221.
If the error persists, try the following solutions:
●
Verify that the product will print through the USB or network connection.
●
Print a configuration page in order to verify that the product will print internal
pages.
●
Perform an NVRAM initialization.
●
Update the firmware.
●
Replace the formatter.
240 Chapter 7 Problem solve ENWW
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