Control panel message Description Recommended action
If the error persists, replace the fax card (data
access arrangement (DAA)).
No document sent (fax/memory-card
models only)
The product did not scan any pages, or it did
not receive any pages from the computer to
transmit a fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 248).
Check the fax log for errors.
Print a T.30 trace report, and then check it for
errors.
If the error persists, perform an NVRAM
initialization.
If the error persists, replace the fax card (data
access arrangement (DAA)).
No fax answer Redial pending (fax/
memory-card models only)
The receiving fax line did not answer. The
product attempts to redial after a few minutes.
Allow the product to retry sending the fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 248).
If the error persists, perform an NVRAM
initialization.
If the error persists, update the firmware.
No fax answer. Canceled send (fax/
memory-card models only)
Attempts to redial a fax number failed, or the
“Redial-no answer” option was turned off.
Check that the redial option is enabled.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 248).
Check the fax log for errors.
Print a T.30 trace report, and then check it for
errors.
If the error persists, update the firmware.
If the error persists, perform an NVRAM
initialization.
If the error persists, use the Service menu
Restore defaults function to reset the
product.
If the error persists, replace the fax card (data
access arrangement (DAA)).
No fax detected (fax/memory-card models
only)
The product answered the incoming call but
did not detect that a fax machine was calling.
Allow the product to retry receiving the fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 248).
Check the fax log for errors.
Print a T.30 trace report, and then check it for
errors.
If the error persists, update the firmware.
Table 7-10 Control-panel messages (continued)
ENWW Control-panel messages 215
To Next Page
Loading...