Troubleshooting
Is software functioning abnormally?
If the software becomes unresponsive or responds abnormally:
■� Restart the computer:
❏�In Windows XP Home, select Start > Turn Off
Computer > Restart.
❏�In Windows XP Professional, select Start > Turn Off
Computer > Restart > OK. (If you have been registered
to a domain, the button you click will be called Shut
Down instead of Turn Off Computer.)
If you cannot restart the computer using these procedures,
refer to the next section, “
Is the computer turned on, but is
not responding?”
■� Run a virus scan. For information about using the antivirus
resources on your computer, refer to “
Protect the computer
from viruses” in Chapter 2, “Next steps.”
3–4 Getting Started
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