Contents
Connect to a computer network . . . . . . . . . . . . . . . . . . . . 2–5
Update your software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Locate the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Turn off the computer correctly . . . . . . . . . . . . . . . . . . . . 2–7
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Is the computer unable to start up? . . . . . . . . . . . . . . 3–2
Is the computer screen blank? . . . . . . . . . . . . . . . . . . 3–3
Is software functioning abnormally? . . . . . . . . . . . . . 3–4
Is the computer turned on, but is not responding?. . . 3–5
Is the computer unusually warm? . . . . . . . . . . . . . . . 3–6
Is an external device not working? . . . . . . . . . . . . . . 3–7
Is the home wireless network connection
not working?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Preparing to contact Customer Care . . . . . . . . . . . . 3–10
Contacting Customer Care by e-mail
or telephone
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
A Specifications
Operating environment. . . . . . . . . . . . . . . . . . . . . . . . . . . A–1
Rated input power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
B Backup and Recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B–1
Backing up your system . . . . . . . . . . . . . . . . . . . . . . . . . . B–2
Backing up specific files or folders . . . . . . . . . . . . . . B–2
Backing up your entire system . . . . . . . . . . . . . . . . . B–3
Backing up modifications made to your system . . . . B–4
Getting Started iv
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