The printer does not print
If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons
why a file you have sent from your computer may not start printing when expected:
● You may have an electrical power problem. If there is no activity at all from the printer, and the
front panel does not respond, check that the power cable is connected correctly and that there is
power available at the socket.
● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic
fields or severe electrical disturbances, which can cause the printer to behave strangely, or even
stop working. In this case, turn off the printer using the Power key on the front panel, wait until the
electromagnetic environment has returned to normal, and then turn it on again. If you still
experience problems, please contact your customer service representative.
● You may have the wrong
graphic language setting. See Using your printer on CD.
● You may not have installed in your computer the correct driver for your printer. See the Setup
instructions.
● The right paper may not be available to print the job, perhaps because:
● The selected roll is not loaded.
●
The selected paper type is not loaded on any roll.
● There is not enough paper of the selected type to print the whole job.
On the HP Designjet 4500 series, a job may be held in the queue for one of these reasons, while
other jobs in the queue are printed because the right paper is available for them. In this case, you
can print the held job by loading the correct paper and using the front panel or the Embedded Web
Server to continue the job.
● If you are using Mac OS with a FireWire or USB connection, you may find that you need to change
the data encoding. Select the
icon, then Default printing options > PS options > Select
encoding > ASCII. Then configure your application to send ASCII data.
● The print file may lack a proper file terminator and the printer is therefore waiting for the specified I/
O timeout period before assuming it is complete.
If you are using Mac OS with a FireWire or USB connection, select the
icon, then Default
printing options > PS options > Select encoding > ASCII. Then configure your application to
send ASCII data.
● Nesting may be on and the printer is waiting for the specified nest wait timeout period before
calculating the appropriate nests. In this case, the printer display shows the remaining time for the
nesting timeout.
● You may have requested a print preview from your printer driver. This is a function you can use to
check that the image is the one you want. In this case, the preview is displayed in a Web browser
window, and you must click a button to start printing.
174 Chapter 18 The problem is... (other topics) ENWW
The problem is... (other topics)
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