Scan a document to a file..............................................................................................................110
Print a file.......................................................................................................................................111
View or delete a file.......................................................................................................................111
Scan heavyweight paper or cardboard...........................................................................................112
Adjust color....................................................................................................................................113
Enable or disable scanner accounts..............................................................................................114
Check the printer queue.................................................................................................................114
Collate copies................................................................................................................................115
Clean the glass..............................................................................................................................115
Set sleep and wake-up timers........................................................................................................115
12 The problem is... (paper topics)
The paper cannot be loaded successfully [4000]...........................................................................118
Rolls.......................................................................................................................118
Sheets....................................................................................................................118
The paper cannot be loaded successfully [4500]...........................................................................119
A paper jam (paper stuck in the printer) [4000]..............................................................................120
Check printhead path..............................................................................................120
Check paper path...................................................................................................122
A paper jam (paper stuck in the printer) [4500]..............................................................................122
Check printhead path..............................................................................................122
Check paper path...................................................................................................131
A paper jam in drawer 2 [4500]......................................................................................................131
Prints do not stack properly in the bin [4000].................................................................................138
Prints do not stack properly in the basket [4500]............................................................................139
The printer uses a lot of paper to align the printheads...................................................................139
The paper moves while the printer is in standby mode [4500]........................................................139
The printer unloads or trims the paper after a long period of disuse [4500]....................................139
The printer unloads the paper while switched off [4500].................................................................139
The printer unloads the paper when switched on [4500]................................................................140
13 The problem is... (print quality topics)
General advice...............................................................................................................................142
Banding (horizontal lines across the image)...................................................................................142
Lines are missing or thinner than expected....................................................................................143
Solid bands or lines printed over the image...................................................................................143
The print smudges when touched..................................................................................................144
Ink marks on the paper..................................................................................................................144
Smears on the front of coated paper.......................................................................145
Smears or scratches on the front of glossy paper...................................................145
Ink marks on the back of the paper.........................................................................145
Ink marks when the stacker is in use [4500]...........................................................145
A defect near the start of a print.....................................................................................................145
Lines are stepped..............................................................................................................
............146
Lines are printed double or in wrong colors....................................................................................147
Lines are discontinuous.................................................................................................................147
Lines are blurred (ink bleeds from lines)........................................................................................148
Lines are slightly warped...............................................................................................................148
Color accuracy...............................................................................................................................149
Color accuracy using EPS or PDF images in page layout applications...................149
vi ENWW
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