HP Designjet 4000

15
The problem is with the ink
system
● The problem is I cannot insert an ink cartridge
● The problem is I cannot insert a printhead
● The problem is I cannot insert a printhead cleaner
● The problem is the front panel keeps telling me to reseat or replace a printhead
● The problem is an ink cartridge status message
● The problem is a printhead status message
● The problem is a printhead cleaner status message
The problem is I cannot insert an ink cartridge
1. Check that you have the correct type of cartridge (model number).
2. Check that the colored label on the cartridge is the same color as the label on the
slot.
3. Check that the cartridge is correctly oriented, with the colored label at the top.
Caution Never clean inside the ink cartridge slots.
The problem is I cannot insert a printhead
1. Check that you have the correct type of printhead (model number).
2. Check that you have removed the blue protective cap and the clear protective
tape from the printhead.
3. Check that the colored label on the printhead is the same color as the label on
the slot.
4. Check that the printhead is correctly oriented (compare with the others).
5. Check that you have closed and latched the printhead cover.
The problem is I cannot insert a printhead cleaner
1. Check that you have the correct type of cleaner (model number).
2. Check that the colored label on the cleaner is the same color as the label on the
slot.
3. Check that the cleaner is correctly oriented (compare with the others).
The problem is the front panel keeps telling me to reseat
or replace a printhead
1. Remove the printhead and check that its protective film has been removed.
2. Try cleaning the electrical connections between the printhead and the carriage.
See How do I clean a printhead's electrical connections?.
3. Reinsert the printhead into the carriage and check the front panel message.
4. If the problem remains, try a new printhead.
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The problem is with the ink system