Obtaining Printhead Information 255
Ink Supplies
Ink Cartridge Status While Replacing
The printer can report the following status messages while the Ink Cartridge is being replaced:
Missing
The Ink Cartridge has not been installed or is installed incorrectly. The Printer will not print until ALL Ink
Cartridges have been installed correctly.
Reseat
The Ink Cartridge is having continuity problems. Try removing the Ink Cartridge from the Printer and
inserting it in again.
Replace
The Ink Cartridge is faulty and needs to be replaced before the printer can continue printing.
Unknown
The Ink Cartridge installed is not approved but the user has confirmed that the cartridge has been refilled
or is a non-hp Ink Cartridges. Refer to the User’s Guide for further information regarding using refilled or
non-hp approved Ink Cartridges.
The main actions for all 4 status messages is as follows:
1. Reseat the Ink Cartridge.
2. If reseating does not resolve the status message, replace the Ink Cartridge.
3. If the Status messages continue to appear, even after replacing the Ink Cartridge, replace the Ink
Supply Tubes and Trailing Cable ⇒ Page 380.
Printhead Status Messages While Printing
Detailed below are the printhead status messages that may be displayed while printing.
OK
The printhead is operating correctly and will provide an acceptable level of print quality. To find more
information on the printheads, refer to Page 253, Obtaining Printhead Information.
Replace
The Printhead is faulty and needs to be replaced before the printer can continue printing.
If this message continues to appear (for example after installing new Printheads), try the following:
1. Reseat the Printheads and check if the message disappears.
2. Remove the Drop Detector and make sure that there are no obstacles inside which are blocking the
sensor.
3. Print the Printhead Health Test plot ⇒ Page 231 to check that the Printhead nozzles are firing cor-
rectly.
4. Perform the Service Station service test⇒ Page 163.
5. Replace ALL the Printheads.
Printhead Status Messages While Replacing
The following are the Printhead status messages that may be displayed while replacing the Printheads.
To Next Page
Loading...