Replace the scanner’s glass plate ..................................................................................................................... 160
Calibrate the scanner ........................................................................................................................................ 165
19 Supplies and accessories .......................................................................................................................... 166
How to order supplies and accessories ............................................................................................................ 167
Introduction to the accessories ......................................................................................................................... 170
20 Troubleshooting paper issues ................................................................................................................... 172
The paper cannot be loaded successfully ......................................................................................................... 173
The paper type is not in the list ......................................................................................................................... 174
The printer printed on the wrong paper type ................................................................................................... 175
An “on hold for paper” message ....................................................................................................................... 175
The paper has jammed in the print platen ........................................................................................................ 176
The paper has jammed in the stacker ............................................................................................................... 180
The printer reports unexpectedly that the stacker is full ................................................................................ 181
The printer displays out of paper when paper is available .............................................................................. 181
Prints do not fall neatly into the basket ........................................................................................................... 181
The print remains in the printer after printing has completed ........................................................................ 181
The cutter does not cut well .............................................................................................................................. 181
The roll is loose on the spindle ......................................................................................................................... 181
21 Troubleshooting print-quality issues ........................................................................................................ 182
General advice ................................................................................................................................................... 184
Print-quality troubleshooting wizard ............................................................................................................... 184
Recalibrate the paper advance ......................................................................................................................... 184
Horizontal lines across the image (banding) .................................................................................................... 186
Lines are too thick, too thin or missing ............................................................................................................. 187
Lines appear stepped or jagged ........................................................................................................................ 188
Lines print double or in the wrong colors ......................................................................................................... 188
Lines are discontinuous ..................................................................................................................................... 189
Lines are blurred ................................................................................................................................................ 189
Line lengths are inaccurate ............................................................................................................................... 190
The whole image is blurry or grainy .................................................................................................................. 190
The paper is not flat .......................................................................................................................................... 191
The print is scuffed or scratched ....................................................................................................................... 191
Ink marks on the paper ..................................................................................................................................... 191
Black ink comes off when you touch the print .................................................................................................. 192
Edges of objects are stepped or not sharp ....................................................................................................... 193
Edges of objects are darker than expected ...................................................................................................... 193
Horizontal lines at the end of a cut sheet print ................................................................................................ 193
Vertical bands of different colors ..................................................................................................................... 193
White spots on the print .................................................................................................................................... 194
Colors are inaccurate ......................................................................................................................................... 194
ENWW vii
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