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HP Designjet T3500 Production eMFP User Manual

HP Designjet T3500 Production eMFP
261 pages
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Designjet T3500 Production eMFP
User’s Guide
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HP Designjet T3500 Production eMFP Specifications

General IconGeneral
FunctionsPrint, copy, scan
Maximum Print Resolution2400 x 1200 optimized dpi
Scan ResolutionUp to 600 dpi
Memory128 GB (virtual)
Hard Drive500 GB
Print TechnologyThermal Inkjet
Print SpeedA1/D size prints in 21 seconds
Scanner TypeCIS
ConnectivityGigabit Ethernet (1000Base-T), USB 2.0
Ink Cartridges6 (matte black, photo black, gray, cyan, magenta, yellow)
Print LanguagesHP-GL/2
Maximum Copy Size914 mm x 3 m
Media TypesBond and coated paper, technical paper, film, photographic paper, self-adhesive
Operating Systems SupportedWindows, macOS, Linux
Ink TypesDye-based (C, G, M, pK, Y); pigment-based (mK)

Summary

1 Introduction

Safety precautions

Important safety warnings and precautions for using the printer to prevent injury or damage.

HP Start-Up Kit

Information about the included DVD containing printer software and documentation.

Using this guide

Guidance on how to use the user manual and access HP support resources.

Printer models

Lists the specific printer models covered by this guide for easier reference.

The printer’s main features

Highlights the key functionalities and capabilities of the multifunction printer.

The printer’s main components

Identifies and illustrates the main physical parts of the printer for user understanding.

The front panel

Details the front panel interface, controls, and functions for printer operation.

Printer software

Lists the software provided with the printer for management and operation.

Turn the printer on and off

Instructions on how to power the printer on and off using the front panel or rear switch.

The printer’s internal prints

Explains how to print internal information and lists available diagnostic and service prints.

2 Installing the software

Connect the printer to your network

Steps to establish a network connection for the printer for network access.

Connect a computer to the printer by network (Windows)

Guide to connecting a Windows PC to the printer over a network for printing.

Uninstall the printer software (Windows)

Instructions for removing printer software from a Windows system.

Connect a computer to the printer by network (Mac OS X)

Guide to connecting a Mac OS X PC to the printer over a network for printing.

Uninstall the printer software (Mac OS X)

Instructions for removing printer software from a Mac OS X system.

3 Setting up the printer

Set up your Web-connected printer

Steps to connect the printer to the internet for Web Services like ePrint.

Web Services manual configuration

Details on manually configuring Web Services if the wizard is insufficient.

Configure a scan-to-network or scan-to-FTP folder

Setting up network locations for saving scanned documents.

Configure the email server

Steps to configure the printer's email server settings for sending notifications.

Paper suitability options

How the printer handles jobs when the loaded paper doesn't match job specifications.

Turn nesting on and off

Enable/disable nesting for printing multiple pages side-by-side to save paper.

Turn usage information on and off

Configure the printer to send usage statistics via email periodically.

Control access to the printer

Settings to manage printer security, including USB drive and internet connection access.

Require account ID

Setting up the printer to require an account ID for tracking print usage.

Set Windows driver preferences

How to configure default print settings within the Windows printer driver.

4 Network configuration

Verify correct operation

Steps to confirm the printer's network connection is functioning correctly.

Preconfigure network settings if required

Options for setting up network parameters before adding the printer to systems.

Add the printer to your network system

Process of installing the printer on each computer connected to the network.

Connecting your printer to the internet

Guidance on connecting the printer to the internet, including proxy server configuration.

Troubleshooting

Information and steps for resolving network-related issues.

5 Personalizing the printer

Change the language of the front-panel display

Procedures to change the language used on the printer's front panel display.

Access the HP Utility

How to launch and use the HP Utility software for printer management.

Access the Embedded Web Server

Steps to access the printer's web interface for remote management.

Change the sleep mode setting

How to adjust the time before the printer enters power-saving sleep mode.

Change the auto-off setting

Configuration of the feature that turns the printer off completely after inactivity.

Configure network settings

Detailed steps to view and set up network parameters like IP address and host name.

Manage printer security

Options for securing the printer, including access control and disabling features.

Quicksets

Creating and using saved sets of settings for print, scan, or copy jobs.

6 Paper handling

General advice

Important precautions and tips before and during paper loading.

Load a roll onto the spindle

Step-by-step instructions for loading a paper roll onto the printer's spindle.

Load a roll into the printer

Procedures for inserting a loaded spindle into the printer.

Unload a roll

Instructions on how to remove a paper roll from the printer.

Load a single sheet

Step-by-step guide for loading a single sheet of paper into the printer.

The stacker

Information about the printer's stacker component for collecting prints.

View information about the paper

How to check loaded paper details like type and status on the front panel.

Paper presets

Explanation of paper presets and how they affect print quality.

Printing paper info

Enabling the feature to record and print paper usage details on the roll.

Move the paper

How to manually advance or retract paper from the front panel.

Maintain paper

Recommendations for proper paper storage and handling to maintain quality.

Change the drying time

Adjusting the time prints spend drying before being ejected.

Turn the automatic cutter on and off

Instructions for enabling or disabling the automatic paper cutter.

7 Working with two rolls

The uses of a multiroll printer

Benefits and applications of using multiple paper rolls in the printer.

How the printer allocates jobs to paper rolls

Explains how the printer selects rolls based on job requirements and settings.

Working with two high capacity rolls

Tips for easier loading of two high-capacity paper rolls.

8 Printing

Print from a USB flash drive

Steps to print files directly from a USB drive connected to the printer.

Print from a computer using the Embedded Web Server or HP Utility

Printing files via the printer's web interface or HP Utility software.

Print by email

How to print documents by sending them as email attachments to the printer.

Print from a computer using a printer driver

Traditional method of printing using installed printer drivers from a computer.

Advanced print settings

Options for fine-tuning print quality, paper size, margins, and other parameters.

9 Scanning

Paper types suitable for scanning

Lists paper types supported by the scanner for optimal scanning results.

Scan to file

Procedures for scanning documents and saving them to various destinations like USB or network folders.

10 Copying

Copying process

Instructions on how to perform copying functions using the printer's scanner and print capabilities.

11 Job queue management

The job queue in the front panel

How to view and manage print, copy, and scan jobs from the printer's front panel.

The job queue in the Embedded Web Server or HP Utility

Managing job queues remotely via the Embedded Web Server or HP Utility software.

12 Color management

Introduction

Overview of printer features for ensuring predictable and dependable color results.

How colors are represented

Explanation of color models (RGB, CMYK) and how devices represent colors.

A summary of the color management process

Steps for achieving accurate and consistent colors, including calibration and preset selection.

Color calibration

Process and conditions for calibrating the printer for consistent color output.

Color management from printer drivers

How printer drivers handle color management using application or printer-managed colors.

Color management from the Embedded Web Server

Color management options available through the printer's Embedded Web Server interface.

Color management from the front panel

Accessing color management settings directly from the printer's front panel.

Color management and the scanner

How scanner settings and embedded ICC profiles ensure optimum color appearance.

13 Practical printing examples

Print from Adobe Acrobat

Step-by-step guide for printing documents from Adobe Acrobat.

Print from Autodesk AutoCAD

Instructions for printing drawings and designs from Autodesk AutoCAD.

Print from Adobe Photoshop

Guide to printing images and graphics from Adobe Photoshop.

Print and scale from Microsoft Office

How to print and scale documents from Microsoft Office applications like Word, PowerPoint, Excel.

14 Retrieving printer usage information

Get printer usage and accounting information

Overview of accumulated usage and detailed job accounting data available for the printer.

Get usage information

Methods to retrieve printer usage statistics from the front panel or Embedded Web Server.

Get detailed job accounting information

How to check usage statistics for specific jobs using the HP Utility or Embedded Web Server.

15 Handling ink cartridges and printhead

About the ink cartridges

Information on ink cartridges, their function, and purchase.

Check the ink cartridges status

How to view ink levels and status messages for ink cartridges.

Remove an ink cartridge

Procedures for safely removing an ink cartridge from the printer.

Insert an ink cartridge

Step-by-step guide for inserting a new ink cartridge.

Safe mode

Explanation of the printer's safe mode and when it operates.

About the printhead

Information about the printhead's function and connection to ink cartridges.

Check the printhead status

How to check the printhead's operational status and product information.

Remove the printhead

Instructions for safely removing the printhead from the printer.

Insert the printhead

Step-by-step guide for inserting a new printhead into the printer.

Storage of anonymous usage information

Details on how the printer stores anonymous usage data from ink cartridges.

16 Printer maintenance

Check printer status

Methods to check the current status of the printer, including alerts and supplies.

Clean the exterior of the printer

Instructions for cleaning the printer's outer surfaces safely.

Maintain the ink cartridges

Guidance on maintaining ink cartridges, including checking expiration dates.

Move or store the printer

Procedures for safely preparing the printer for moving or long-term storage.

Update the firmware

Information on how to update the printer's firmware for new features and fixes.

Update the software

How to update printer drivers and other associated software.

Printer maintenance kits

Information about available maintenance kits and when they are needed.

Secure File Erase

Erasing temporary files from the hard disk for security.

Disk Wipe

Functionality to erase all temporary files, including old ones, from the hard disk.

17 Scanner maintenance

Clean the scanner’s glass plate

Step-by-step instructions for cleaning the scanner's glass plate.

Replace the scanner’s glass plate

Procedures for replacing the scanner's glass plate if it is damaged.

Calibrate the scanner

Guide to recalibrating the scanner for optimal image quality.

18 Supplies and accessories

How to order supplies and accessories

Information on ordering ink, paper, and other accessories from HP.

Introduction to the accessories

Overview of available printer accessories like PostScript upgrade and spindles.

19 Troubleshooting paper issues

The paper cannot be loaded successfully

Solutions for issues preventing paper from being loaded correctly.

The paper type is not in the list

How to select an alternative paper type when the exact one isn't listed.

The printer printed on the wrong paper type

Troubleshooting steps if the printer uses an incorrect paper type for a job.

An “on hold for paper” message

Understanding and resolving jobs that are put on hold due to paper availability issues.

The paper has jammed in the print platen

Instructions for clearing paper jams from the printer's platen.

The paper has jammed in the stacker

Steps to resolve paper jams occurring in the printer's stacker.

The printer reports unexpectedly that the stacker is full

Reasons why the stacker might be reported as full and how to address it.

The printer displays out of paper when paper is available

Troubleshooting steps when the printer incorrectly indicates an out-of-paper condition.

Prints do not fall neatly into the basket

Solutions for prints not being stacked correctly in the output basket.

The print remains in the printer after printing has completed

What to do if prints are not fully ejected after printing.

The cutter does not cut well

Troubleshooting steps for issues with the automatic paper cutter.

The roll is loose on the spindle

Addressing problems where the paper roll is loose on the spindle.

20 Troubleshooting print-quality issues

General advice

General tips for achieving the best performance and print quality from the printer.

Print-quality troubleshooting wizard

Using the wizard to diagnose and resolve common print quality problems.

Recalibrate the paper advance

Procedures to recalibrate paper advance for accurate dot placement and consistent quality.

Horizontal lines across the image (banding)

Diagnosing and fixing horizontal banding defects in printed images.

Lines are too thick, too thin or missing

Troubleshooting steps for issues related to line thickness and missing lines in prints.

Lines appear stepped or jagged

Addressing issues where lines in the image appear stepped or jagged.

Lines print double or in the wrong colors

Resolving problems where lines are duplicated or printed with incorrect colors.

Lines are discontinuous

Troubleshooting steps for broken or discontinuous lines in prints.

Lines are blurred

Diagnosing and fixing blurred or fuzzy lines in printed output.

Line lengths are inaccurate

Improving the accuracy of line lengths in printed images.

The whole image is blurry or grainy

Solutions for prints where the entire image appears blurry or grainy.

The paper is not flat

Addressing issues where paper has waves, leading to print defects.

The print is scuffed or scratched

Preventing scuffs and scratches on printed output.

Ink marks on the paper

Troubleshooting and preventing various types of ink marks or smears on paper.

Black ink comes off when you touch the print

Resolving issues where black ink can be smudged or removed from prints.

Edges of objects are stepped or not sharp

Fixing poorly defined or lighter density edges in printed objects.

Edges of objects are darker than expected

Addressing issues where object edges appear darker than anticipated.

Horizontal lines at the end of a cut sheet print

Diagnosing and fixing horizontal lines appearing near the trailing edge of cut sheet prints.

Vertical bands of different colors

Resolving problems related to vertical color bands appearing in prints.

White spots on the print

Troubleshooting and preventing white spots on printed output, often due to paper fibers or dust.

Colors are inaccurate

Steps to take when printed colors do not match expectations or the original.

Colors are fading

Addressing prints where colors fade rapidly, especially on photo paper.

The image is incomplete (clipped at the bottom)

Resolving issues where parts of the image are missing or clipped at the bottom.

The image is clipped

Troubleshooting image clipping due to discrepancies between printable areas.

Some objects are missing from the printed image

Identifying and resolving issues where specific objects are missing from the printed output.

A PDF file is clipped or objects are missing

Solutions for PDF files that are clipped or have missing objects when printed.

The Image Diagnostics Print

Printing a diagnostic image to identify printhead reliability problems.

If you still have a problem

Final steps and advice if print quality issues persist after troubleshooting.

21 Troubleshooting scanner issues

Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory)

Steps to resolve issues preventing the printer from accessing network folders.

Scanning to file is slow

Tips to improve scanning speed and troubleshoot slow file saving.

22 Troubleshooting scan-quality issues

Random vertical lines

Diagnosing and fixing vertical streaks caused by dust or miscalibration.

Wrinkles or folds

Addressing image defects caused by wrinkles or folds in the original document.

Line discontinuities

Troubleshooting issues where straight lines appear broken or have small steps.

Grain in area fills when scanning plain paper

Resolving graininess in scanned images, especially with area fills on plain paper.

Small color differences between adjacent CIS modules

Diagnosing minor color variations at the junction of scanner CIS modules.

Vertical light lines at the intersection between CIS modules

Identifying and fixing light vertical bands at CIS module intersections.

Variable line thickness or missing lines

Addressing variations in line thickness or missing lines, especially in CAD plots.

Inaccurately reproduced colors

Ensuring accurate color matching between originals and scanned copies.

Color fringing

Diagnosing and fixing color fringing, often caused by paper advance or miscalibration.

Clipping in dark or light areas

Resolving loss of detail in light or dark areas of scanned images.

Flare in the image when scanning glossy originals

Minimizing flare when scanning glossy or reflective documents.

Vertical red and green bands over white or black background

Troubleshooting vertical color bands caused by scanner miscalibration.

The stop-start effect

Understanding scanned image defects resulting from the scanner stopping and restarting.

Vibration

Addressing scanned image issues caused by printer vibration or improper placement.

Horizontal periodical banding

Diagnosing and fixing horizontal bands caused by defective pressure rolls.

Defocus, blurring and fading colors

Resolving scanned image issues related to focus, blurriness, and faded colors.

Incorrect paper advance, skew during scanning, or horizontal wrinkles

Troubleshooting paper movement issues during scanning that lead to wrinkles or skew.

Vertical black band 20 cm wide

Identifying and fixing vertical black bands caused by CIS module failure.

The scanner damages some originals

Understanding why the scanner might damage originals and recommended alternatives.

Completely wrong colors

Resolving scanned images where colors are significantly inaccurate due to component failure or calibration issues.

Vertical distortion

Addressing vertical distortion in scanned images, potentially related to scanner lid sensor issues.

Object replication (ghosting)

Troubleshooting rare scanning defects where objects appear duplicated or ghosted.

Clipping or incorrect scale factor when down-scaling in copies and prints

Resolving clipping or scaling issues when making copies or prints.

Incorrect edge detection, mostly when scanning tracing paper

Improving edge detection accuracy, especially for tracing paper scans.

A copied or scanned image is very skewed

Correcting skewed images using the automatic de-skew algorithm or manual methods.

23 The scanner diagnostic plot

Prepare the printer and the paper to print the diagnostic sheet

Instructions for preparing the printer and selecting paper for printing the diagnostic plot.

Visual check for errors while printing the diagnostic sheet

Guidance on visually inspecting the printed diagnostic plot for defects.

Scan or copy the diagnostic plot

Procedures for scanning or copying the diagnostic plot for analysis.

Monitor calibration

Steps for calibrating the monitor to accurately view the diagnostic plot patterns.

Save the diagnostic plot for future use

Recommendation to save the diagnostic plot for future reference.

24 Troubleshooting ink cartridge and printhead issues

Cannot insert an ink cartridge

Steps to resolve issues when an ink cartridge cannot be inserted correctly.

Ink cartridge status messages

Explanations of various ink cartridge status messages displayed by the printer.

Cannot insert the printhead

Troubleshooting steps for issues when a printhead cannot be inserted properly.

The front-panel display recommends reseating or replacing the printhead

Actions to take when the printer prompts for printhead reseating or replacement.

Clean the printhead

Instructions for cleaning the printhead to maintain print quality.

Align the printhead

Procedures for aligning the printhead to ensure accurate colors and sharp edges.

Printhead status messages

Explanations of different printhead status messages and their meanings.

25 Troubleshooting general printer issues

The printer will not start

Steps to resolve issues when the printer fails to power on or initialize.

The printer does not print

Common reasons and solutions when the printer fails to print jobs.

The printer seems slow

Possible explanations and solutions for slow printer performance.

The printer behaves strangely

How to restore printer settings to factory defaults to resolve unexpected behavior.

Communication failures between computer and printer

Troubleshooting steps for issues causing communication problems between the computer and printer.

Cannot access the HP Utility

Resolving problems with accessing the HP Designjet Utility software.

Cannot access the Embedded Web Server

Steps to troubleshoot and resolve issues accessing the printer's Embedded Web Server.

Cannot connect to the Internet

Guidance for resolving problems with the printer's internet connectivity.

Web Services issues

Information and resources for troubleshooting HP ePrint and other Web Services.

Automatic file system check

Explanation of the automatic file system check process and its importance.

Alerts

Understanding and configuring printer alerts for errors and warnings.

26 Front-panel error messages

Table 26-1 Text messages

A list of text-based error messages and their recommended corrective actions.

Table 26-2 Numerical error codes

A list of numerical error codes and their corresponding recommendations for troubleshooting.

27 Get help

Contact Support

Information on how to contact HP Support and what details to provide.

HP Support Center

Resources and community access available through the HP Support Center.

HP Proactive Support

Enabling HP Proactive Support to preemptively identify and resolve printer issues.

Customer Self Repair

Information about the Customer Self Repair program for replacing parts.

28 Accessibility

Front Panel

Adjusting front-panel display brightness and loudspeaker volume for accessibility.

Embedded Web Server

Information on accessibility features available through the printer's Embedded Web Server.

29 Printer specifications

Functional specifications

Details on ink supplies, paper sizes, and printing resolutions.

Physical specifications

Information about the printer's weight, dimensions, and height.

Memory specifications

Details on the printer's DRAM, virtual file-processing memory, and hard disk.

Power specifications

Electrical requirements including source, current, and consumption.

Environmental specifications

Recommended operating and storage conditions for temperature and humidity.

Acoustic specifications

Sound power and pressure levels for the printer in different states.

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