The Connectivity Wizard performs a series of tests automatically. You can also choose to perform individual
tests. From the front panel, press , then Connectivity > Diagnostics & troubleshooting. The following
options are available.
●
All tests
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Network connectivity test: Check the printer's connection to the local area network.
●
Internet connectivity test: Check the printer's connection to the Internet.
●
Firmware update test: Check the printer's connection to HP's firmware update servers.
●
Email server test: Check the printer’s connection to the configured email server.
●
Customer involvement Program test: Check the printer’s connection to the CIP.
Alternatively, these tests can be launched from the Embedded Web Server: select Support > Connectivity
troubleshooting.
If any test fails, the printer describes the problem and recommends how to solve it.
Web Services issues
For any issues with HP ePrint, please refer to the HP Connected Center: http://www.hp.com/go/eprintcenter.
Automatic file system check
When you turn on the printer, you will occasionally see a front panel display similar to the one shown below.
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
CAUTION: If you turn the printer off before the file system check has finished, the file system could be
seriously damaged, making the printer's hard disk unusable. In any case, the file system check will restart
from the beginning whenever you turn the printer on again.
A file system check is scheduled every 90 days, in order to maintain the hard disk's file system integrity.
NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and
prepare the printhead. However, it can take up to 40 under some conditions, for example, when the printer
has not been used for a long period of time and requires more time to prepare the printhead.
Alerts
Your printer can communicate two types of alerts:
230 Chapter 25 Troubleshooting general printer issues ENWW
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