12. Trim the leading edge of the paper.
13. Reload the roll, or load a new sheet see Paper handling on page 48.
NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the
procedure and carefully remove all pieces of paper.
The paper has jammed in the stacker
When a paper jam is detected in the stacker, printing is paused, and the front panel asks you to open the
stacker cover and clear the jam by pulling out the paper.
When the stacker cover is closed and the printer detects no jammed paper, the front panel requests
confirmation to continue printing.
If you experience frequent paper jams in the stacker with specific paper types while printing low ink density
plots, activate the blue separators in the in the internal sides of the stacker pivoting cover (See Stacker
pivoting cover separator on page 60). Remember to deactivate them before stacking other paper types.
When printing high ink density plots, it is recommended to use paper over 80 g/m2.
The printer reports unexpectedly that the stacker is full
The printer may report that the stacker is full in the following circumstances:
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When there is a paper jam in the stacker
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When you are using very thin or very stiff paper, such as heavyweight coated paper
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When you are sending small paper sizes to the stacker, such as A3 portrait or A2 landscape
The printer displays out of paper when paper is available
If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If
possible, tighten the paper to its core or load a new roll.
Prints do not fall neatly into the basket
●
Ensure that the network and power cables are not getting in the way.
●
Ensure that the basket is correctly installed.
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Ensure that the basket is open.
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Ensure that the basket is not full.
176 Chapter 19 Troubleshooting paper issues ENWW
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