Monitor calibration ............................................................................................................................................ 225
Save the diagnostic plot for future use ............................................................................................................ 225
25 Troubleshooting ink cartridge and printhead issues ................................................................................... 226
Cannot insert an ink cartridge ........................................................................................................................... 227
Ink cartridge status messages .......................................................................................................................... 227
Cannot insert the printhead .............................................................................................................................. 227
The front-panel display recommends reseating or replacing the printhead .................................................. 227
Clean the printhead ........................................................................................................................................... 228
Align the printhead ............................................................................................................................................ 228
Printhead status messages ............................................................................................................................... 229
26 Troubleshooting general printer issues ..................................................................................................... 230
The printer will not start ................................................................................................................................... 231
The printer does not print ................................................................................................................................. 231
The printer seems slow ..................................................................................................................................... 232
The printer behaves strangely .......................................................................................................................... 232
Communication failures between computer and printer ................................................................................. 232
Cannot access the HP Utility ............................................................................................................................. 233
Cannot access the Embedded Web Server ........................................................................................................ 233
Cannot connect to the Internet ......................................................................................................................... 233
Web Services issues .......................................................................................................................................... 234
Automatic file system check ............................................................................................................................. 234
Alerts .................................................................................................................................................................. 234
27 Front-panel error messages ..................................................................................................................... 236
The system error log ......................................................................................................................................... 238
28 HP Customer Care .................................................................................................................................... 239
Introduction ....................................................................................................................................................... 240
HP Professional Services ................................................................................................................................... 240
HP Proactive Support ........................................................................................................................................ 241
Customer Self Repair ......................................................................................................................................... 241
Contact HP Support ........................................................................................................................................... 242
29 Printer specifications ............................................................................................................................... 243
Functional specifications .................................................................................................................................. 244
Physical specifications ...................................................................................................................................... 245
Memory specifications ...................................................................................................................................... 246
Power specifications ......................................................................................................................................... 246
Environmental specifications ............................................................................................................................ 246
Acoustic specifications ...................................................................................................................................... 246
ENWW ix
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