The roll is loose on the spindle ............................................................................................... 105
13 Troubleshooting print-quality issues ............................................................................ 106
General printing advice ........................................................................................................ 107
Horizontal lines across the image (banding) ............................................................................ 107
Lines are too thick, too thin or missing .................................................................................... 108
Lines appear stepped or jagged ............................................................................................ 108
Lines print double or in the wrong colors ................................................................................. 109
Lines are discontinuous ......................................................................................................... 109
Lines are blurred .................................................................................................................. 110
Line lengths are inaccurate .................................................................................................... 110
The whole image is blurry or grainy ....................................................................................... 111
The paper is not flat ............................................................................................................. 111
The print is scuffed or scratched ............................................................................................. 112
Ink marks on the paper ......................................................................................................... 112
Black ink comes off when you touch the print ........................................................................... 113
Edges of objects are stepped or not sharp ............................................................................... 113
Edges of objects are darker than expected .............................................................................. 114
Vertical lines of different colors .............................................................................................. 114
White spots on the print ........................................................................................................ 114
Colors are inaccurate ........................................................................................................... 114
Colors are fading ................................................................................................................. 115
The image is incomplete (clipped at the bottom) ....................................................................... 115
The image is clipped ............................................................................................................ 115
Some objects are missing from the printed image ..................................................................... 116
A PDF file is clipped or objects are missing ............................................................................. 117
If you still have a problem ..................................................................................................... 117
14 Troubleshooting ink cartridge and printhead issues .................................................... 118
Cannot insert an ink cartridge ............................................................................................... 119
Ink cartridge status messages ................................................................................................. 119
Cannot insert the printhead ................................................................................................... 119
15 Troubleshooting data communication issues ............................................................... 120
Communication failures between computer and printer ............................................................. 121
Wired network issues ........................................................................................................... 122
Wireless network issues ........................................................................................................ 123
Web Services issues ............................................................................................................. 126
The network configuration page ............................................................................................. 126
16 Troubleshooting general printer issues ........................................................................ 128
The printer does not start ....................................................................................................... 129
The printer does not print ...................................................................................................... 129
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