5.
If the problem remains, go to the front panel and select the Ink menu icon
, then Printhead
information to see the printhead alignment status. If the status is PENDING, you should align the
printheads. See
Align the printheads on page 57. After alignment, you may wish to reprint your job in
case the problem has been solved.
6.
Go to the front panel and press the View information key
to see the paper advance calibration
status. If the status is DEFAULT or RECOMMENDED, you should perform paper advance calibration: see
Perform paper advance calibration on page 34.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
If lines in your image appear stepped or jagged when printed:
1. The problem may be inherent in the image. Try to improve the image with the application you are using
to edit it.
2. Check that you are using appropriate print-quality settings. See
Print options on page 75.
3. Select the custom print-quality options in the driver dialog, and turn on the Maximum detail option (if
available).
Lines print double or in the wrong colors
This problem can have various visible symptoms:
●
Colored lines are printed double, in different colors.
144 Chapter 16 Troubleshoot print-quality issues ENWW
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