Cannot access the HP Utility
If you have not done so already, please read Access the HP Utility on page 20.
1.
Go to the front panel and select the
icon.
2. Select Connectivity Menu > Advanced > Web services > HP Utility Software > Enable.
3.
If you have a TCP/IP connection to your printer, go to the front panel and select the icon again.
4. Select the type of connection you are using.
5. Select View Information.
If you still cannot connect, turn the printer off by using the Power button on the front panel and then turn it
on again.
Print job canceled and purged when held for preview
The printer can store up to 64 pages for preview. If the job that you selected for preview contains more than
64 pages, the job will be canceled and purged without notification when the printer starts to process the
sixty-fifth page. If you want to preview a job that has more than 64 pages, click the Continue button before
the printer starts to process the sixty-fifth page. Because the preview image is ready as soon as the first
page is processed, you should have enough time to check the preview image.
Printer alerts
Your printer can communicate two types of alerts:
●
Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver, errors
can also alert you to conditions that could ruin the print, such as clipping, even if the printer is able to
print.
●
Warnings: Alert you when the printer needs attention either for an adjustment, such as a calibration or
for a possible unprintable situation, such as a preventive maintenance or low ink.
There are four different alert communicators within your printer's system.
●
Front-panel display: The front panel shows only the most relevant alert at a time. It generally requires
the user to press the OK key for confirmation, but in the case of a warning, it disappears after a timeout.
There are permanent alerts, such as "ink cartridge low on ink", that reappear when the printer becomes
idle and there is not another more severe alert.
●
Embedded Web Server: The upper-right corner of the Embedded Web Server window shows the printer
status. If there is an alert in the printer, the status shows the alert text.
●
Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a
problem in the final output. If the printer is not ready to print, it displays a warning.
●
HP Utility: To see alerts, go to the Overview tab and review the Items needing attention list on the
right-hand side.
By default, alerts are displayed only when you are printing and there are printing problems, for
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a problem
that prevents printing, you see a pop-up window, which explains why the printer is not going to print.
Follow the instructions to achieve your required result.
NOTE: There are environments that do not support bidirectional communication, for example: a
Windows computer connected to the printer with USB. In those cases, alerts do not reach the job owner.
168 Chapter 20 Troubleshoot other issues ENWW
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