Introduction
HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet. HP
Customer Care provides comprehensive, proven support expertise and new technologies to give you unique
end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades,
repair and exchange services, phone and Web support, software updates, and self-maintenance services. For
more information about HP Customer Care, go to:
http://www.hp.com/go/designjet/.
HP Professional Services
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from your
HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community, for 24×7 access to:
●
Multimedia tutorials
●
Step-by-step how-to guides
●
Downloads: the latest product firmware, drivers, software, paper presets, etc.
●
Technical support: online troubleshooting, customer care contacts and more
●
Workflows and detailed advice for completing various printing tasks from particular software
applications
●
Forums for direct contact with the experts, both HP and your colleagues
●
Warranty tracking online, for your peace of mind
●
Latest product information: products, supplies, accessories, software, etc.
●
Supplies Center for all you need to know about ink and paper
The Knowledge Center can be found at the following locations, depending on your product:
●
http://www.hp.com/go/T7100/knowledgecenter/
●
http://www.hp.com/go/T7100mono/knowledgecenter/
By customizing your registration for the products you have purchased and your type of business, and by
setting your communication preferences, you decide the information you need.
HP Start-up Kit
The HP Start-up Kit is the DVD that comes with your product; it contains the product's software and
documentation.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your product's warranty beyond the standard
period.
They include remote support. On-site service is also provided if necessary, with two alternative response-
time options.
●
Next business day
●
Same business day, within four hours (may not be available in all countries)
170 Chapter 21 Get help ENWW
To Next Page
Loading...