For more information on HP Care Packs, please visit http://www.hp.com/go/printservices/.
HP Installation
The HP Installation service unpacks, sets up and connects the product for you.
This is one of the HP Care Pack services; for more information, please visit
http://www.hp.com/go/
printservices/.
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing
you to resolve problems as quickly as possible.
To start an HP Instant Support session, click on the link in the Support tab of your printer's Embedded Web
Server. See
Access the Embedded Web Server on page 20.
To use HP Instant Support, the following conditions must be met:
●
Because HP Instant Support is accessible only through the Embedded Web Server, you must have a TCP/
IP connection to your printer.
●
Because HP Instant Support is a Web-based service, you must have access to the World Wide Web,
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional Chinese.
For more information about HP Instant Support, go to:
http://www.hp.com/go/ispe/.
HP Proactive Support
HP Proactive Support is a troubleshooting support tool that identifies, diagnoses, and resolves issues you
might encounter when using your commercial imaging and printing products. HP Proactive Support is
embedded into multiple HP software programs including the HP Utility, allowing you to easily and
conveniently monitor, update and maintain all of your HP printers.
For more information about HP Proactive Support, go to:
http://www.hp.com/go/proactivesupport.
Customer Self Repair
HP's Customer Self Repair program offers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them.
Using this program, you can replace parts at your own convenience.
Convenient, easy to use
●
An HP Support Specialist will diagnose and assess whether a replacement part is required to address a
defective hardware component.
●
Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact
HP.
●
Available for most HP products currently under warranty or contract.
●
Available in most countries.
For more information about Customer Self Repair, see
http://www.hp.com/go/selfrepair/.
ENWW HP Instant Support 171
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