HP Customer Care
As your strategic support partner, we make it our business to help keep your business running smoothly. HP
Customer Care offers award-winning support to ensure that you get the most from your HP Designjet.
HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give
customers unique end-to-end support. Services include setup and installation, troubleshooting tools,
warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-
maintenance services. To find out more about HP Customer Care, go to
http://www.hp.com/go/designjet/.
For the most current contact information, click on the Contact HP link or call the appropriate telephone
number below.
What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation supplied with this printer (for users sending PostScript files
or those using Microsoft Windows).
●
If you have installed third-party software drivers and RIPs, refer to their documentation.
●
If the problem appears to be related to your software program, first contact your software vendor.
●
If you call one of the Hewlett-Packard offices, have the following information available to help us
answer your questions more quickly:
◦
The printer you are using (the product number and the serial number, found on the label at the
back of the printer on the front panel: select the
icon, and then View printer information.
◦
The printer's Service ID (also in the View printer information option.)
◦
If there is an error code on the front panel, make note of it.
◦
The brand name and model number of the computer you are using
◦
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems, or special software drivers)
◦
The part number of the network cable you are using and the name of the store though which it was
purchased
◦
The type of interface used on your printer (USB or network)
◦
The software name and version you are using
◦
Print out the service information prints. You may be asked to fax them to the support center
helping you.
On the front panel: select the
icon, and then select Internal prints > Service information
prints > Print all pages.
Through the Embedded Web Server: go to the Service support page in the Support tab, and then
select Printer information > Print all pages.
Telephone numbers
For an up-to-date list of HP Support telephone numbers, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. If you do not have access to the Web, try one of the numbers below.
●
Algeria: 213 17 63 80
●
Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
172 Chapter 21 Get help ENWW
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