B Front-panel error messages
Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation
column to resolve the error.
If an error message appears on the front panel that is not included in this list, and you are in doubt over the
correct response, contact HP Support. See
HP Customer Care on page 172.
Table B-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See
Remove an ink cartridge on page 45
and
Insert an ink cartridge on page 47.
[Color] cartridge is missing Insert a cartridge of the correct color. See
Insert an ink cartridge
on page 47.
[Color] cartridge is out of ink Replace the cartridge. See
Remove an ink cartridge on page 45
and
Insert an ink cartridge on page 47.
[Color] printhead #[n] error: not present Insert the correct printhead. See
Insert a printhead on page 51.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of the
correct type (color and number). See
Remove a printhead
on page 48 and Insert a printhead on page 51.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new printhead.
See
Remove a printhead on page 48 and Insert a printhead
on page 51.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead. See
Front panel recommends reseating or replacing a printhead
on page 158.
[Color] printhead #[n] out of warranty The printhead's warranty has ended, because of the length of
time it has been in operation or because of the volume of ink
used. See the Legal Information.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the
wrong kind of ink. See the Legal Information.
[Warning] internal failure: Unable to create print The internal print files are not available in the printer. Load the
internal print files through the Embedded Web Server.
Folder internal error
Error: nn
Recover error in the folder or press cancel to uninstall the folder
See the documentation of the folding device.
Folder internal error
Error: nn
Recover error in the folder or press cancel to cancel the
installation
See the documentation of the folding device.
ENWW 187
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