Table B-2 Numeric error messages (continued)
Error code Recommendation
61.01 The file format is incorrect and the printer cannot process the job. Try the following
remedies:
●
Turn off the printer by using the Power button on the front panel and the power
switch at the back of the printer, and then disconnect the power cord—then
reconnect the power cord and turn on the printer.
●
Make sure that the graphic language setting is correct. See
Change the graphic
language setting on page 23.
●
Resubmit the file to the printer.
●
Check that your printer firmware is up to date. See
Update the printer firmware
on page 138.
If the problem persists, contact HP Support. See
HP Customer Care on page 172.
61.04 Install the latest firmware release. See
Update the printer firmware on page 138.
61.08 The paper type has changed, please resubmit the job.
61.08.1 The job cannot be printed because it is password-protected.
61.08.2 The job cannot be printed because it contains errors.
63.04 An input/output problem has occurred with the network card. Try the following
remedies:
●
Make sure that the network cable is correctly connected to the network card.
●
Check that your printer firmware is up to date. See
Update the printer firmware
on page 138.
If the problem persists, contact HP Support. See
HP Customer Care on page 172.
71.08 Out of memory. Data lost. In the HP-GL/2 and HP RTL driver, select the Advanced tab,
Document options, Printer features, then enable the Send job as bitmap option before
resubmitting the job.
74.01 An error occurred when uploading the firmware update file. Try the following remedies:
●
Turn off the printer by using the Power button on the front panel and the power
switch at the back of the printer, and then disconnect the power cord—then
reconnect the power cord and turn on the printer.
●
Try again to upload the firmware update file to the printer. See
Update the printer
firmware on page 138.
If the problem persists, contact HP Support. See
HP Customer Care on page 172.
76.03 The Resource Area is full. Please use the Hard Disk Recovery utility.
77.04 An Embedded Web Server internal software error has occurred. Try the following
remedies:
●
Turn off the printer by using the Power button on the front panel and the power
switch at the back of the printer, and then disconnect the power cord—then
reconnect the power cord and turn on the printer.
●
Check that your printer firmware is up to date. See
Update the printer firmware
on page 138.
If the problem persists, contact HP Support. See
HP Customer Care on page 172.
81.01, 81.03, 86.01 Open the printer window and make sure that there are no obstacles restricting the
movement of the drive roller. If the paper has jammed and is restricting the movement
of the drive roller, lift the paper load lever and clear the obstruction. If the problem
persists, contact HP Support. See
HP Customer Care on page 172.
190 Appendix B Front-panel error messages ENWW
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