The image is clipped .......................................................................................................................................... 153
The image is in one portion of the printing area .............................................................................................. 153
The image is unexpectedly rotated .................................................................................................................. 153
The print is a mirror image of the original ........................................................................................................ 154
The print is distorted or unintelligible .............................................................................................................. 154
One image overlays another on the same print ............................................................................................... 154
Pen settings seem to have no effect ................................................................................................................ 154
The image has a wood-grain appearance (aeroworms) ................................................................................... 154
17 Troubleshoot paper issues ....................................................................................................................... 155
The paper has jammed ...................................................................................................................................... 156
Prints do not stack correctly in the bin ............................................................................................................. 156
18 Troubleshoot ink-system issues ............................................................................................................... 157
Cannot insert an ink cartridge ........................................................................................................................... 158
Cannot insert a printhead .................................................................................................................................. 158
Cannot insert the maintenance cartridge ......................................................................................................... 158
Front panel recommends reseating or replacing a printhead .......................................................................... 158
19 Troubleshoot stacker issues ..................................................................................................................... 159
Paper scrolling ................................................................................................................................................... 160
The trailing edge of the paper curling up .......................................................................................................... 160
The paper is not completely ejected ................................................................................................................. 160
The front panel displays that the stacker is disconnected .............................................................................. 161
20 Troubleshoot other issues ........................................................................................................................ 162
The printer is not printing ................................................................................................................................. 163
A job has not been printed ................................................................................................................................ 163
The software application slows down or stalls while generating the print job ............................................... 163
The printer seems slow ..................................................................................................................................... 164
Folding device errors ......................................................................................................................................... 164
Communication failures between computer and printer ................................................................................. 164
Cannot access the Embedded Web Server ........................................................................................................ 165
“Out-of-memory” error message ..................................................................................................................... 165
The platen rollers squeak ................................................................................................................................. 166
Cannot access the HP Utility ............................................................................................................................. 168
Print job canceled and purged when held for preview ..................................................................................... 168
Printer alerts ...................................................................................................................................................... 168
21 Get help .................................................................................................................................................. 169
Introduction ....................................................................................................................................................... 170
HP Professional Services ................................................................................................................................... 170
HP Instant Support ............................................................................................................................................ 171
ENWW vii
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