Service utilities
The following is a list of all internal Service Utilities available in the printers. Instructions for entering the
Service Utilities menu are given on
Entering the Service Utilities menu on page 109.
1. Turn Drive Roller
Turn Drive Roller on page 109.
The purpose of this Service Utility is to rotate the Drive Roller and the Overdrive in order to clean
them.
2. Prime Tubes
Prime Tubes on page 111.
The purpose of this Service Utility is to Prime the Tubes when the Ink Tubes are NOT new and they
need to be re-primed or automatic priming was not completed correctly.
3. Reset Life Counters
Reset Life Counters on page 112.
The purpose of this Service Utility is to reset the internal life counters. There are two submenus that
allow you to:
●
Reset ALL the counters related to a Preventive Maintenance Kit (PMK).
●
Reset only the counters related to a specific replaced part.
4. Diagnostic Print
Diagnostic Print on page 114.
The purpose of this Service Utility is to print the Diagnostic Print in order to identify image quality
problems.
5. Replace Cutter
Replace Cutter on page 115.
The purpose of this Service Utility is to move the Carriage to a position where the Cutter can be
replaced easily.
6. Enable/Disable Firewall
Enable/Disable Firewall on page 115.
The purpose of this Service Utility is to enable or disable the printer's firewall.
7. Disk Wipe DoD 5330.22’M
Disk Wipe DoD 5330.22’M on page 116.
The purpose of this Service Utility is to securely erase data on the Hard Disk.
8. Show/Hide Front Panel Info.
This Service Utility enables you to show or hide the IP address of the printer on the front panel.
9. Paper Sensor Replacement
Paper Sensor replacement on page 118.
The purpose of this Service Utility is to unload the paper and leave the Smart Roll-loading System
in a position in which the Media Sensor can be replaced easily.
10. Soft Printhead Servicing
Soft Printhead servicing on page 119.
The purpose of this Service Utility is to enable or disable the soft printhead servicing mode, which
may be enabled when spitting is visible on the print and the print quality is poor.
11. Test Cutter
Test Cutter on page 119.
The purpose of this service utility is to check that the Cutter works properly.
108 Chapter 5 Service tests and utilities ENWW
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