If this message continues to appear (for example after installing new Printheads), try the following.
1. Reseat the Printheads and check if the message disappears.
2. Remove the Drop Detector and make sure that there are no obstacles inside which are blocking
the sensor.
3. Print the Diagnostic Print ⇒
Printing the Image Quality Service Print on page 153 to check that
the Printhead nozzles are firing correctly.
4. Perform the Service Station test ⇒
Service Station test on page 102.
5. Replace all the Printheads.
Printhead status messages while replacing
The following are the Printhead status messages that may be displayed while replacing the Printheads.
Reseat
In this situation, select the Printhead replacement option through the Front Panel but do NOT remove the
Printheads. If this status message continues to appear then remove the Printheads and install them
again.
Remove
The Printhead is not a suitable type for use in printing (for example, a Setup Printhead).
Missing
No Printhead has been detected in that Carriage stall. If a Printhead is installed in the Carriage stall
when this status message is shown:
1. Reseat the Printhead, making sure it is installed correctly.
2. Clean the Carriage and Printhead flex circuits using the Carriage Interconnect Wiper ⇒
Carriage
Interconnect Wiper on page 87.
3. Replace the Printhead.
4. Perform the Electronic Systems Test ⇒
Electronics Module test on page 95.
NOTE: If all the Printheads are installed but have the Status message “Missing”, it is possible
that the Carriage Assembly is faulty.
Maintenance Cartridge status messages while printing
Detailed below are the Maintenance Cartridge status messages that may be displayed while printing.
OK
The Maintenance Cartridge is operating correctly and no action is required.
End of Life
The Maintenance Cartridge has reached the end of it’s life and should be replaced.
84 Chapter 4 Ink supplies ENWW
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