Order ink supplies ............................................................................................................ 104
Order paper ..................................................................................................................... 104
If you are printing on satin photo paper ........................................................... 108
Non-recommended paper types ...................................................................... 109
Order accessories ............................................................................................................ 109
Introduction to the accessories ......................................................................................................... 109
Stand ............................................................................................................................... 109
HP-GL/2 upgrade ............................................................................................................. 109
EFI Designer Edition RIP ................................................................................................. 110
HP Advanced Profiling Solution ....................................................................................... 110
Key features .................................................................................................... 111
HP Photosmart Pro print plug-in for Adobe Photoshop ................................................... 111
11 Troubleshooting paper issues
The paper cannot be loaded successfully ........................................................................................ 114
Unsuccessful roll load ...................................................................................................... 114
Unsuccessful sheet load .................................................................................................. 114
Paper loading error messages ......................................................................................... 115
The paper has jammed .................................................................................................................... 116
Prints do not fall nicely into the basket ............................................................................................. 118
The sheet stays in the printer when the print has been completed .................................................. 118
The paper is cut when the print has been completed ....................................................................... 118
The cutter does not cut well ............................................................................................................. 119
The roll is loose on the spindle ......................................................................................................... 119
A strip stays on the output tray and generates jams ........................................................................ 119
Recalibrate the paper advance ........................................................................................................ 119
Recalibrating the paper advance procedure .................................................................... 120
Return to default calibration ............................................................................................. 121
12 Troubleshooting print-quality issues
General advice ................................................................................................................................. 124
Print quality troubleshooting wizard .................................................................................................. 124
Horizontal lines across the image (banding) .................................................................................... 125
Lines are too thick, too thin, or missing ............................................................................................ 126
Lines appear stepped or jagged ....................................................................................................... 126
Lines print double or in the wrong colors .......................................................................................... 127
Lines are discontinuous .................................................................................................................... 128
Lines are blurred .............................................................................................................................. 128
The whole image is blurry or grainy ................................................................................................. 129
The paper is not flat .......................................................................................................................... 129
The print is scuffed or scratched ...................................................................................................... 130
Ink marks on the paper ..................................................................................................................... 130
Horizontal smears on the front of coated paper ............................................................... 130
Ink marks on the back of the paper ................................................................................. 131
Edges of objects are stepped or not sharp ....................................................................................... 131
Edges of objects are darker than expected ...................................................................................... 132
Bronzing ........................................................................................................................................... 132
Black and white prints do not look neutral ........................................................................................ 132
Horizontal lines at the end of a cut sheet print ................................................................................. 132
Vertical lines of different colors ........................................................................................................ 132
White spots on the print .................................................................................................................... 133
Colors are inaccurate ....................................................................................................................... 133
Color accuracy using EPS or PDF images in page layout applications ........................... 133
vi ENWW
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