The image is incomplete (clipped at the bottom) .............................................................................. 134
The image is clipped ........................................................................................................................ 134
Some objects are missing from the printed image ........................................................................... 135
A PDF file is clipped or objects are missing ..................................................................................... 135
The Image Diagnostics Print ............................................................................................................ 135
Corrective action .............................................................................................................. 137
If you still have a problem ................................................................................................................. 137
13 Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge .......................................................................................................... 140
Ink cartridge status messages .......................................................................................................... 140
Cannot insert a printhead ................................................................................................................. 140
The front-panel display recommends reseating or replacing a printhead ........................................ 141
Clean the printheads ........................................................................................................................ 141
Clean the printhead drop detector .................................................................................................... 142
Align the printheads .......................................................................................................................... 144
Reinsert printheads procedure ........................................................................................ 145
Image Quality Maintenance menu procedure .................................................................. 145
Scanning errors during alignment .................................................................................... 146
Printhead status messages .............................................................................................................. 146
14 Troubleshooting general printer issues
The printer does not print ................................................................................................................. 148
The printer seems slow .................................................................................................................... 148
Communication failures between computer and printer ................................................................... 148
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ............................ 149
Cannot access the Embedded Web Server ..................................................................................... 149
Automatic file system check ............................................................................................................. 150
An AutoCAD 2000 memory allocation error ..................................................................................... 150
No output when printing from Microsoft Visio 2003 .......................................................................... 151
Unavailable driver features when printing from QuarkXPress ......................................................... 151
Printer alerts ..................................................................................................................................... 151
15 Front-panel error messages
16 HP Customer Care
Introduction ....................................................................................................................................... 158
HP Professional Graphics Services ................................................................................................. 158
Knowledge Center ........................................................................................................... 158
HP Start-Up Kit ................................................................................................................ 158
HP Care Packs and Warranty Extensions ....................................................................... 158
HP Installation .................................................................................................................. 159
HP Instant Support ........................................................................................................................... 159
HP Proactive Support ....................................................................................................................... 159
Contact HP Support ......................................................................................................................... 160
Telephone numbers ......................................................................................................... 160
17 Printer specifications
Functional specifications .................................................................................................................. 164
Physical specifications ..................................................................................................................... 165
Memory specifications ...................................................................................................................... 165
Power specifications ......................................................................................................................... 165
ENWW vii
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