The image is clipped ........................................................................................................................ 136
Some objects are missing from the printed image ........................................................................... 137
A PDF file is clipped or objects are missing ..................................................................................... 137
The Image Diagnostics Print ............................................................................................................ 137
Corrective action .............................................................................................................. 140
If you still have a problem ................................................................................................................. 141
13 Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge .......................................................................................................... 144
Ink cartridge status messages .......................................................................................................... 144
Cannot insert a printhead ................................................................................................................. 144
The front-panel display recommends reseating or replacing a printhead ........................................ 145
Clean the printheads ........................................................................................................................ 145
Clean the printhead drop detector .................................................................................................... 146
Align the printheads .......................................................................................................................... 148
Reinsert printheads procedure ........................................................................................ 149
Image Quality Maintenance menu procedure .................................................................. 149
Scanning errors during alignment .................................................................................... 150
Printhead status messages .............................................................................................................. 150
14 Troubleshooting general printer issues
The printer does not print ................................................................................................................. 152
The printer seems slow .................................................................................................................... 152
Communication failures between computer and printer ................................................................... 152
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ............................ 153
Cannot access the Embedded Web Server ..................................................................................... 153
Automatic file system check ............................................................................................................. 154
An AutoCAD 2000 memory allocation error ..................................................................................... 154
No output when printing from Microsoft Visio 2003 .......................................................................... 155
Unavailable driver features when printing from QuarkXPress ......................................................... 155
Printer alerts ..................................................................................................................................... 155
15 Front-panel error messages
16 HP Customer Care
Introduction ....................................................................................................................................... 162
HP Professional Graphics Services ................................................................................................. 162
Knowledge Center ........................................................................................................... 162
HP Start-Up Kit ................................................................................................................ 162
HP Care Packs and Warranty Extensions ....................................................................... 162
HP Installation .................................................................................................................. 163
HP Instant Support ........................................................................................................................... 163
HP Proactive Support ....................................................................................................................... 163
Contact HP Support ......................................................................................................................... 164
Telephone numbers ......................................................................................................... 164
17 Printer specifications
Functional specifications .................................................................................................................. 168
Physical specifications ..................................................................................................................... 169
Memory specifications ...................................................................................................................... 169
Power specifications ......................................................................................................................... 169
Ecological specifications .................................................................................................................. 169
ENWW vii
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