11 HP Customer Care
Introduction
HP Customer Care offers award-winning support to ensure you get the most from
your HP Designjet, providing comprehensive, proven support expertise and new
technologies to give you unique end-to-end support. Services include setup and
installation, troubleshooting tools, warranty upgrades, repair and exchange
services, phone and Web support, software updates and self-maintenance
services. To find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see
Contact HP Support on page 43). To register your
warranty:
http://register.hp.com/
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation.
●
If you have installed third-party software drivers and RIPs, see their
documentation.
●
If you call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
◦
The printer you are using (the product number and the serial number,
found on the label at the back of the printer)
◦
If there is an error code on the front panel, note it down; see
Front-panel
error messages on page 40
◦
The printer's Service ID: at the front panel, select the Information menu
icon
, then View printer information
◦
The computer you are using
◦
Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems or special software drivers)
◦
The cable you are using (by part number) and where you purchased it
◦
The type of interface used on your printer (USB or network)
ENWW
Introduction
43
HP Customer Care
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