The printer displays out of paper when paper is available
If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If
possible, tighten the paper to its core or load a new roll.
Prints do not fall neatly into the basket
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Ensure the basket is correctly installed.
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Ensure the basket is open.
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Ensure the basket not full.
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Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or
remove prints manually as they are completed.
The sheet stays in the printer when the print has been
completed
The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 46. If
the paper is only partially ejected after the drying time, gently pull the sheet out of the printer. If the
automatic cutter is disabled, use the Form feed and cut option in the front panel, see
Feed and cut the paper
on page 47.
The paper is cut when the print has been completed
By default the printer cuts the paper after the drying time has been completed, see Change the drying time
on page 46. You can disable the cutter, see Turn the automatic cutter on and off on page 46.
The cutter does not cut well
By default, the printer is set to cut the paper automatically after the drying time has been completed.
However, there are some paper types that cannot be cut, such as canvas or very thick paper, even when the
front-panel option Form feed and cut is used; and the printer will not attempt to cut such paper types.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any
obstacles.
If the selected paper type is canvas, Form feed and cut only advances the paper. Use it to move the print far
enough out of the front of the printer, until it is convenient to cut it manually with a straight edge or scissors.
126 Chapter 16 Troubleshooting paper issues ENWW
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