Table 20-2 Numerical error codes (continued)
Error code Recommendation
74.8:04 The firmware update has failed. Your firmware file may be incorrect; try to download it again. See
Update the firmware on page 108.
76:03 Restart the printer.
77:04, 78.1:04 Update your printer's firmware. See
Update the firmware on page 108.
78:08 Borderless printing not possible; setting ignored..
79:03 Restart the printer.
79:04, 79.1:04 Update your printer's firmware. See
Update the firmware on page 108.
81:01 Please follow the instructions on the front panel. You may be asked to run a test procedure and
write down a numeric code before contacting HP Support. See
Contact HP Support on page 163.
81:03, 84:03 Restart the printer.
86:01 Please follow the instructions on the front panel. You may be asked to run a test procedure and
write down a numeric code before contacting HP Support. See
Contact HP Support on page 163.
94, 94.1, 94:08 Restart color calibration. See
Color calibration on page 73.
94:02 Color calibration failed. Check that the paper type that is loaded corresponds to the paper type that
you have selected.
The system error log
The printer saves a log of system errors that you can access in the following ways.
Using a USB flash drive
1. Create an empty file named pdipu_enable.log in a USB flash drive.
2. Insert the USB flash drive into the Hi-Speed USB host port at the front of the printer. The log will be
automatically copied into the drive.
Using the Embedded Web Server
1. In your Web browser, go to http://printer IP address/hp/device/webAccess/log.html.
2. The Embedded Web Server will send you a file called log.tar.gz containing the system error log.
ENWW The system error log 159
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