Table 20-1 Text messages (continued)
Message Recommendation
Paper path error: misaligned Unload and reload the paper.
Printhead replacement incomplete. Restart it. Restart the printhead replacement process.
Printheads need individual testing. Do replacement Check the printheads using the Image Diagnostics Print (see
The
Image Diagnostics Print on page 141) and replace any that are
not working correctly.
Replace [color] cartridge Replace the cartridge. See
Handling ink cartridges and printheads
on page 96.
Reseat [color] cartridge Remove and reinsert the same cartridge. See
Handling ink
cartridges and printheads on page 96.
Table 20-2 Numerical error codes
Error code Recommendation
01.0, 01.1, 01.2 Restart the printer.
06:03 Restart the printer.
08:04 Restart the printer. If the problem persists, update the printer's firmware. See
Update the firmware
on page 108.
08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem
persists, update the printer's firmware. See
Update the firmware on page 108.
21, 21.1, 21:03, 21.1:03, 21:13,
21.2:13, 22.0, 22.1, 22.2, 22.3,
22.x:03, 24
Restart the printer.
26:01, 26.x:01 Bad contact detected in an ink cartridge (if present, x refers to the cartridge in slot x). Remove and
reinsert the cartridge. If necessary, insert a new cartridge.
26:14 Update your printer's firmware. See
Update the firmware on page 108.
27:01, 27.x:01 Too many printhead nozzles are not working (if present, x refers to the printhead in slot x). Remove
and reinsert the printhead, or try cleaning the electrical connections. If necessary, insert a new
printhead. See
The front-panel display recommends reseating or replacing a printhead on page 145.
27:03 Printhead error. Restart the printer.
27:14 Update your printer's firmware. See
Update the firmware on page 108.
31:03, 41:03, 42:03, 45.1:03,
45.2:03, 47:03, 56:03
Restart the printer.
61:01 The file format is wrong and the printer cannot process the job. If the job is password-protected, try
sending it without password protection. Otherwise, update your printer's firmware and try again.
See
Update the firmware on page 108.
61:04.1, 61:04.2 Update your printer's firmware. See
Update the firmware on page 108.
61:08.1 Resend the job without password protection.
66:08 The job cannot be printed on the paper type that is loaded.
68:03 Restart the printer.
71.04 Out of memory.
71:03 Restart the printer.
74:04, 74.1:04 The firmware update has failed. Press OK and try again. See
Update the firmware on page 108.
74.1 Try the firmware update again. Do not try to use your computer while the update is in progress.
158 Chapter 20 Front-panel error messages ENWW
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