20 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if
the recommended action does not seem to solve the problem, contact HP Support. See
Contact HP Support
on page 163.
Table 20-1 Text messages
Message Recommendation
[Color] cartridge altered Check the cartridge.
[Color] cartridge has expired Replace the cartridge. See
Handling ink cartridges and printheads
on page 96.
[Color] cartridge is low on ink Ensure that you have a new cartridge of the same color ready.
[Color] cartridge is missing Insert a cartridge of the correct color. See
Handling ink cartridges
and printheads on page 96.
[Color] cartridge is out of ink Replace the cartridge. See
Handling ink cartridges and printheads
on page 96.
[Color] cartridge is very low on ink Ensure that you have a new cartridge of the same color ready.
[Color] printhead #[n] error: not present Insert the correct printhead. See
Handling ink cartridges and
printheads on page 96.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of the
correct type (color and number). See
Handling ink cartridges and
printheads on page 96.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new printhead
of the correct type (color and number). See
Handling ink
cartridges and printheads on page 96.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead. See
The front-panel display recommends reseating or replacing a
printhead on page 145.
Cutter replacement advised Contact HP Support to replace the cutter. See
Contact HP Support
on page 163.
Job queue notification Cancel, resume or delete the job. See
Job queue management
on page 65.
Maintenance #1 advised Contact HP Support. See
Contact HP Support on page 163.
Maintenance #2 advised Contact HP Support. See
Contact HP Support on page 163.
Paper loaded incorrectly: remove paper Remove the paper and try to reload it.
Paper mispositioned: remove paper Remove the paper and try to reload it.
Paper path error: incorrectly loaded Unload and reload the paper.
ENWW 157
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