Move or store the printer .................................................................................................................................. 107
Update the firmware ......................................................................................................................................... 108
Update the software .......................................................................................................................................... 109
Printer maintenance kits ................................................................................................................................... 109
Secure Disk Erase .............................................................................................................................................. 109
15 Accessories ............................................................................................................................................. 111
How to order supplies and accessories ............................................................................................................ 112
Introduction to the accessories ......................................................................................................................... 116
16 Troubleshooting paper issues ................................................................................................................... 117
The paper cannot be loaded successfully ......................................................................................................... 118
The paper type is not in the driver .................................................................................................................... 119
The printer printed on the wrong paper type ................................................................................................... 121
Automatic cut not available .............................................................................................................................. 121
On hold for paper ............................................................................................................................................... 121
The roll paper will not advance ......................................................................................................................... 122
The paper has jammed ...................................................................................................................................... 122
A strip stays on the output tray and generates jams ....................................................................................... 125
The printer displays out of paper when paper is available .............................................................................. 126
Prints do not fall neatly into the basket ........................................................................................................... 126
The sheet stays in the printer when the print has been completed ................................................................ 126
The paper is cut when the print has been completed ...................................................................................... 126
The cutter does not cut well .............................................................................................................................. 126
The roll is loose on the spindle ......................................................................................................................... 127
Recalibrate the paper advance ......................................................................................................................... 127
17 Troubleshooting print-quality issues ........................................................................................................ 129
General advice ................................................................................................................................................... 130
Print quality troubleshooting wizard ................................................................................................................ 130
Horizontal lines across the image (banding) .................................................................................................... 131
Thin vertical lines across the image .................................................................................................................. 132
The whole image is blurry or grainy .................................................................................................................. 132
The paper is not flat .......................................................................................................................................... 132
The print is scuffed or scratched ....................................................................................................................... 133
Ink marks on the paper ..................................................................................................................................... 133
Black ink comes off when you touch the print .................................................................................................. 134
Edges of objects are stepped or not sharp ....................................................................................................... 134
Edges of objects are darker than expected ...................................................................................................... 135
Bronzing ............................................................................................................................................................. 135
Horizontal lines at the end of a cut sheet print ................................................................................................ 135
Vertical lines of different colors ........................................................................................................................ 135
White spots on the print .................................................................................................................................... 135
vi ENWW
To Next Page
Loading...
