Colors are inaccurate ......................................................................................................................................... 136
The image is incomplete (clipped at the bottom) ............................................................................................. 136
The image is clipped .......................................................................................................................................... 137
Some objects are missing from the printed image ........................................................................................... 137
Lines are too thick, too thin or missing ............................................................................................................. 138
Lines appear stepped or jagged ........................................................................................................................ 138
Lines print double or in the wrong colors ......................................................................................................... 139
Lines are discontinuous ..................................................................................................................................... 139
Lines are blurred ................................................................................................................................................ 140
Line lengths are inaccurate ............................................................................................................................... 140
The Image Diagnostics Print ............................................................................................................................. 141
If you still have a problem ................................................................................................................................. 143
18 Troubleshooting ink cartridge and printhead issues ................................................................................... 144
Cannot insert an ink cartridge ........................................................................................................................... 145
Ink cartridge status messages .......................................................................................................................... 145
Cannot insert a printhead .................................................................................................................................. 145
The front-panel display recommends reseating or replacing a printhead ...................................................... 145
Clean the printheads ......................................................................................................................................... 146
Clean the printhead drop detector .................................................................................................................... 146
Align the printheads .......................................................................................................................................... 148
Printhead status messages ............................................................................................................................... 150
19 Troubleshooting general printer issues ..................................................................................................... 151
The printer will not start ................................................................................................................................... 152
The printer does not print ................................................................................................................................. 152
The printer seems slow ..................................................................................................................................... 152
Communication failures between computer and printer ................................................................................. 153
Cannot access the HP Utility ............................................................................................................................. 153
Cannot access the Embedded Web Server ........................................................................................................ 154
Cannot connect to the Internet ......................................................................................................................... 154
Web Services issues .......................................................................................................................................... 155
Automatic file system check ............................................................................................................................. 155
Alerts .................................................................................................................................................................. 155
20 Front-panel error messages ..................................................................................................................... 157
The system error log ......................................................................................................................................... 159
21 HP Customer Care .................................................................................................................................... 160
Introduction ....................................................................................................................................................... 161
HP Professional Services ................................................................................................................................... 161
HP Proactive Support ........................................................................................................................................ 162
Customer Self Repair ......................................................................................................................................... 162
ENWW vii
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