180 Chapter 6 Print Quality
Print Quality
Initial Print Quality Troubleshooting Actions
For the majority of print quality problems, a Call Agent can try to troubleshoot the Printer by requesting
that the customer performs the following troubleshooting actions. Using this process, most problems can
resolved without the need of an on-site visit.
Perform the following actions in the order described:
1. Printer Configuration:
• Make sure that the paper type selected in the Front Panel is the same as the paper type
loaded into the Printer. To check this, use the View loaded paper key on the front panel. At the
same time, check that the paper type has been calibrated. Also make sure that the paper type
selected in your software is the same as the paper type loaded into the printer.
• Check that the customer is printing on the correct side of the paper.
• Check that the customer is using the most appropriate print-quality settings. If Fast, Normal-
Fast or even Normal have been selected, the customer may not achieve the most accurate
colors. Select the print-quality setting to Best. See also “Select print quality” in the Users
Guide.
• Dry time should be set to “Optimal”.
2. Check if the latest version of the firmware is installed. If not, install the latest firmware revision.
3. Check that your ink cartridges and printheads have not passed their expiration dates.
4. Perform Printhead recovery (Ink Menu > Image Quality Maintenance > Clean Print-
heads).
5. Perform the Printhead Alignment (Ink Menu > Image Quality Maintenance > Align Print-
heads).
6. If a new media type has been created from the color center, check that the correct parent media
type has been used. This is because there are some ‘high ink’ and ‘low ink’ media types for some
categories of media used, such as the photo category.
7. Perform the Color Calibration (Ink Menu >Image quality maintenance > Calibrate
color).
8. If you are using Application Color Management check the following:
• Ensure the within the color tab of the driver, ‘Application manage colors’ has been
selected.
• That the color profile you are using in the application corresponds to the paper type and print-
quality settings.
• In addition for PostScript printers check the following:
- If you have doubts about the installed ‘output’ ICC profiles on the computer, perform the
following from the color center -> Manage papers -> ‘Update profiles’.
- If you need to create a color profile, go through the color center -> ‘Create and Install
ICC profile’
NOTE: If the customer has set the print quality with the printer driver or with the Embedded
Web Server, this will override a print-quality setting from the front panel.
NOTE: You cannot change the print quality of pages that the printer is already receiving or
has already received (even if they have not started to print yet).
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