Troublshooting a failure with the Take UP Reel (TUR) 11
Troubleshooting
How the Take UP Reel Works
There are two different setups:
1. The Take Up Reel has been installed via the front panel from the media menu – how to check it: If the
words 'Take Up Reel installed' is blanked out, this means that the Take Up Reel is not installed in the
front panel.
2. The Take UP Reel has not been install via the front panel – how to check it: When selecting the
media menu, there is no line ‘Take Up Reel installed’. This does not mean that the Take Up Reel will
not work, it just means that if there is a paper jam detected by the Take Up Reel, there will be no
warning system error displayed on the front panel. The printer will not stop.
How to install the Take Up Reel:
From the Media menu -> Take Up Reel -> Enable Take Up Reel. The main differences between the two
modes (Take Up Reel installed or not installed on the front panel), what will happen if the Take Up Reel
is installed:
• In case of Take Up Reel Paper jam system error, a warning is reported on the front panel, and the
printer is no more printing (pause)
• The cutter is disabled between jobs
• When unloading the media, the front panel will ask you to manually cut the media.
How it works?
When the bottom of the 'loop shaper' is lower enough and it cuts the signal between the 2 sensors, the
Take Up Reel starts to move the motor until the signal between the 2 sensors is passing through again.
If after the few seconds of turning the Take Up Reel, the signal between two sensors is still cut, the Take
Up Reel reports a 'Take Up Reel paper jam' error:
• In all case, the LED of the Take Up Reel is blinking quickly
• and if the Take Up Reel is enabled on the front panel, a 'Take Up Reel' paper jam will be displayed.
Using the buzzer at power-up for troubleshooting problems
When the Printer is powered up, it doesn’t make a “Beeping Sound” until it is completely powered-up and
ready to use. If there is a beep during the power-up sequence, this may signify that there is a problem
within the Electronics Module. The following table will help you to use the “Beeping Sound” to diagnose
certain problem:
Number
of
Beeps
Problem Description Corrective Action
1 Processor absent
•
Replace the Main PCA ⇒ See page 375.
2Faulty Main PCA or PSU
•
Replace the Main PCA ⇒ See page 375.
• Replace the PSU ⇒ See page 379.
3 Faulty Memory Module
•
Check that the Memory Module is installed cor-
rectly.
• Try installing the Memory Module in the other Mem-
ory slot and check if the problem reappears.
• If the problem reappears, r
eplace
the Memory Mod-
ule
⇒ See page 373.
• If the problem does NOT reappear, then the original
slot could be faulty. In this case, replace the Main
PCA
⇒ See page 375.
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