Image quality issues by symptom 209
Print Quality
The output is completely blank
If the front-panel graphic language setting is Automatic (the default), try the other settings: PostScript for
a PostScript file, HP-GL/2 for an HP-GL/2 file, etc. Then send the file again.
When you have finished this particular print, remember to reset the graphic language to Automatic.
The output contains only a partial print
• If you pressed Cancel before all the data were received by the printer, you ended the data
transmission and will have to print the page again.
• The I/O time-out setting may be too short. This setting determines how long the printer waits for the
computer to send more data, before deciding that the job is finished. From the front panel, increase
the I/O time-out setting to a longer period and then send the print again. From the front panel, select
the icon, Connectivity menu > Advanced > Select I/O time-out.
• There may be a communications problem between your computer and the printer. Check your USB
or network cable.
• Check to make sure that your software settings are correct for your current page size (for example,
long-axis prints).
• If you are using network software, make sure it has not timed out.
The image is clipped
Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and
the printable area as understood by your software. You can often identify this kind of problem before
printing by previewing your print.
• Check the actual printable area for the paper size you have loaded. printable area = paper size -
margins
• Check what your software understands to be the printable area (which it may call “printing area” or
“imageable area”). For example, some software applications assume standard printable areas that
are larger than those used in this printer.
• If you have defined a custom page size with very narrow margins, the printer may impose its own
minimal margins, clipping your image slightly. You may want to consider using a larger paper size.
• If your image contains its own margins, you may be able to print it successfully by using the Clip
Contents by margins option.
• If you are trying to print a very long image on a roll, check that your software is capable of printing
an image of that size.
• You may have asked to rotate the page from portrait to landscape on a paper size that is not wide
enough.
• If necessary, reduce the size of the image or document in your software application, so it fits
between the margins.
There is another possible explanation for a clipped image. Some applications, such as Adobe Photoshop,
Adobe Illustrator, and CorelDRAW, use an internal 16-bit coordinate system which means that they
cannot handle an image of more than 32,768 pixels. If you try to print an image larger than this from
these applications, the bottom of the image will be clipped. To print the whole image, try these
suggestions:
• Reduce the resolution so that the whole image requires fewer than 32,768 pixels. The Windows
driver dialog includes an option called 16-bit App. Compatibility, which can be used to reduce the
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