14 Chapter 1 Troubleshooting
Troubleshooting
Corrective Actions for Power-Up Problems
To resolve power-up problems, use the following corrective actions:
1. If the Printer's Power-Up process stops when the front panel is displaying the number 17, this indi-
cates that there is a problem with the file system on the Printer's Hard Disk Drive, so the Printer is 
checking the whole file system and making any necessary corrections. This problem can arise when 
there has been a power cut while the Printer was switched On, or if there is a physical problem with 
the Hard Disk Drive.
Checking the whole file system normally takes about half an hour (but could take much 
longer). There is nothing that can be done to speed up the file checking process. If you turn 
Off the Printer during the checking process, the file system check will restart whenever you 
turn it On again.
If you experience this problem repeatedly when there has been no power cut, then this 
could mean that the Hard Disk Drive is faulty. In this case, replace the Hard Disk Drive 
⇒ 
See page 377.
2. If the printer's start-up process stops when the front panel is displaying any number between 1 to 
30, then try the following:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect 
the power cord and power On the Printer.
•
If the Printer continues to stop during the power-up process, replace the 
Hard Disk Drive ⇒ See 
page 377.
Troubleshooting OMAS problem
A problem with the OMAS board may cause the printer to display a 50.2:10 service error, this can 
be fixed by checking the following connections.
1. Check the CAN Cable is correctly connected.
5Printer IO startup.
4
Front Panel application startup (but wait for engine launching, i.e. Front Panel is not cleared 
yet).
3 Engine startup, start EE and Mechanical initialization.
2 HPGL/PS parsers startup.
1
All subsystems launched.
Wait for Front Panel application to clear the Front Panel and start signaling the initialization 
sequence.
Step Initialization Process