44 Chapter 2 System Error Codes
System Error Codes
Introduction
System error codes are hexa-decimal based numbers generally caused by internal system errors. The
following pages contain a list of system error codes and their respective descriptions and recommended
corrective actions. Only try one recommended action at a time and check if the error code has
disappeared.
If you have an error code which is not documented in this Service Manual or you have an error which
you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office.
When reporting the error, have the following information ready:
• Model and Serial Number of the printer.
• Which firmware revision the printer is using (See Note below). Check firmware in Setup Menu /
Information Menu / Show Printer Information.
• The complete error number (See Note below).
• The Service Configuration Print
.
• The Current configuration sheet.
• Which software application the customer is using (name, version, etc).
System Error Codes and Warnings - Explanation
System Error Codes explain which component/system is failing and what action should be taken to
resolve the problem.
System Error Codes are displayed directly on the front panel (but can also be seen on the Information
Page) and have been defined in the format XX.YZ. or XX.n:YZ.m.
• XX: Service Part (2 digits).
• n: Service Part Index (if more than one used in the product) - Optional.
• e.g. Identify the Ink Supply (color and number).
• Y: Who should perform the action (1 digit) - (User or Service Engineer).
• Z: Action to perform (1 digit).
• m: additional actions/information to consider (1 digit) - Optional.
• e.g. Non-authorized ink was detected, PM was triggered or Printhead in/out of Warranty.
NOTE: When reporting the System Error Code, make sure that you supply the full Internal
Error Code and the firmware version. Without this information, HP Support Personnel cannot
help you. To view the Internal Error Code, hold the DOWN key and press the CANCEL key at
the same when the System Error Code is displayed on the Front Panel.
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