vi
Printer Usage Information.......................................................................................... 23
Media Used Sections................................................................................................ 24
Event Logs............................................................................................................... 25
Calibrations Status ................................................................................................... 26
Connectivity Configuration........................................................................................ 28
When the main window is open and the printer is printing (safety compliance) .............................. 29
General RIP tips and tricks ....................................................................................................... 29
Frequently Asked Questions ...................................................................................... 30
How to troubleshoot the 79:04 System Error .............................................................................. 31
Introduction............................................................................................................. 31
Possible causes........................................................................................................ 32
Troubleshooting based on symptoms .......................................................................... 38
2 System Error Codes
Introduction............................................................................................................................ 44
System Error Codes and Warnings - Explanation........................................................................ 44
Continuable and Non-Continuable Error Codes.......................................................................... 47
3 Ink Supplies
What are Ink Supplies? ........................................................................................................... 80
Ink Cartridges.......................................................................................................... 80
Printheads............................................................................................................... 81
Maintenance Cartridge............................................................................................. 82
General Information About the Ink Supplies ............................................................................... 82
General Precautions When Handling Ink Supplies ...................................................................... 82
Priming the Ink System............................................................................................................. 83
When Should You Replace the Ink Supplies?.............................................................................. 83
Obtaining Ink Cartridge Information ......................................................................................... 83
Obtaining Printhead Information............................................................................................... 85
Ink Cartridge Status Messages................................................................................... 86
Ink Cartridge Status While Printing............................................................................. 86
Ink Cartridge Status While Replacing ......................................................................... 86
Printhead Status Messages While Printing................................................................... 87
Printhead Status Messages While Replacing................................................................ 87
Maintenance Cartridge Status Messages While Printing ............................................... 88
Maintenance Cartridge Status Messages While Replacing ............................................ 88
Summary of Solving Ink Supplies Problems................................................................................. 88
Problems reseating the printhead ............................................................................... 88
You Cannot Insert the Ink Cartridge Into the Printer....................................................... 89
You Cannot Insert the Printhead Into the Printer............................................................ 89
You Cannot Insert the Maintenance Cartridge Into the Printer ........................................ 89
Troubleshooting Printhead Error Codes...................................................................................... 90
Carriage Interconnect Wiper ................................................................................................... 91
Warranty Information for Ink Supplies ....................................................................................... 91
Ink Cartridge........................................................................................................... 91
Printheads............................................................................................................... 92
4 Service Tests and Utilities
Introduction............................................................................................................................ 94
Diagnostics - Self Test.............................................................................................................. 94
Phone Support........................................................................................................................ 94
Service Tests (Diagnostics) ....................................................................................................... 94
Entering the Service Tests Menu................................................................................................ 96
1. Scan Axis Test ..................................................................................................... 97
2. Paper Drive Test................................................................................................. 101
3. Electronics Module Test....................................................................................... 105
4. Carriage Assembly Test ...................................................................................... 112
5. Sensors Test ...................................................................................................... 112
6. Ink Delivery System Test ...................................................................................... 115
7. SVS Test ........................................................................................................... 116
8. Air Pump System Test ......................................................................................... 116
9. Vacuum Fans Test .............................................................................................. 117
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