vii
10. OMAS Module Test.......................................................................................... 118
11 EEROM Reset ................................................................................................... 118
12. Color Sensor Test............................................................................................. 119
13. Aerosol Test .................................................................................................... 122
14. Primer Test ...................................................................................................... 122
15.1 Service Special Utilities >>> Bag Broken Recovery............................................. 124
15.2 Service Special Utilities >>> Error 71:19 Recovery ............................................ 126
15.3 Service Special Utilities >>> IO Information ...................................................... 128
15.4 Service Special Utilities >>> Unit Information .................................................... 128
15.5 Service Special Utilities >>> Check Ink Supplies ................................................ 129
Emergency Firmware Upgrade ................................................................................ 130
Service Utilities..................................................................................................................... 132
Entering the Service Utilities Menu............................................................................ 133
1. Turn Drive Roller ................................................................................................ 134
2. Prime Tubes....................................................................................................... 135
3. Set SN.............................................................................................................. 138
4. Reset Life Counters ............................................................................................. 138
5. Diagnostic Print ................................................................................................. 140
6. Sleep Mode ...................................................................................................... 141
7. Replace Cutter ................................................................................................... 142
8. Set RTC Clock.................................................................................................... 142
9. Enable/Disable Firewall ..................................................................................... 143
10. Prime Printhead X............................................................................................. 144
11. Open/Close SOL............................................................................................. 145
12. Disk Wipe DoD 5330.22’M ............................................................................. 145
13. Enable/Disable SCAPA .................................................................................... 148
14. Spectrophotometer test (Colormeter test).............................................................. 148
5Service Calibrations
Service Calibrations.............................................................................................................. 152
Entering the Service Calibrations Menu ................................................................................... 153
1. Scan Axis Calibration......................................................................................... 154
2. Paper Advance Calibration ................................................................................. 157
3. Drop Detector Calibration ................................................................................... 162
4. Line Sensor Calibration....................................................................................... 163
5. Vacuum Calibration ........................................................................................... 166
6. OMAS Calibration............................................................................................. 167
7. Primer Calibration.............................................................................................. 173
8. Platen Blue Line Calibration................................................................................. 177
6 Print Quality
How to Use the Image Quality Service Diagnostic Print ............................................................. 181
What is the Image Quality Service Diagnostic Print? .................................................. 181
Considerations for Printing the Diagnostic Print .......................................................... 182
Printing the Image Quality Service Print .................................................................... 182
Diagnostic Part 1: Printhead Problems ...................................................................... 183
Diagnostic Part 2: Alignment Test............................................................................. 184
Diagnostic Part 3: Printheads & Paper Advance Test................................................... 185
No Printing Defects Found in the Diagnostic Print ....................................................... 186
Visual Alignment Diagnostic Print............................................................................. 187
Plot for escalation only............................................................................................ 190
Force Drop Detection.............................................................................................. 192
Disable Paper Advance Sensor................................................................................ 192
Fix paper advance issues........................................................................................ 192
Clean the paper advance sensor window ................................................................. 194
The User Advance Calibration. ................................................................................ 194
Visual Paper Advance Plot ...................................................................................... 195
Interpreting plot results............................................................................................ 196
Image quality issues by symptom ............................................................................................ 199
There is banding in the image ................................................................................. 199
Lines are too thick, too thin, or missing ..................................................................... 200