Obtaining Printhead Information 87
Ink Supplies
Replace
The Ink Cartridge is faulty and needs to be replaced before the printer can continue printing.
Unknown
The Ink Cartridge installed is not approved but the user has confirmed that he is using refilled or non-hp
Ink Cartridges. Refer to the User’s Guide for further information regarding using refilled or non-hp
approved Ink Cartridges.
The main actions for all 4 status messages is as follows:
1. Reseat the Ink Cartridge.
2. If reseating does not resolve the status message, replace the Ink Cartridge.
3. If the Status messages continue to appear, even after replacing the Ink Cartridge, replace the Ink
Supply Tubes and Trailing Cable ⇒ Page 312.
Printhead Status Messages While Printing
Detailed below are the printhead status messages that may be displayed while printing.
OK
The printhead is operating correctly and will provide an acceptable level of print quality. To find more
information on the printheads, refer to Page 85, Obtaining Printhead Information.
Replace
The Printhead is faulty and needs to be replaced before the printer can continue printing.
If this message continues to appear (for example after installing new Printheads), try the following:
1. Reseat the Printheads and check if the message disappears.
2. Remove the Drop Detector and make sure that there are no obstacles inside which are blocking the
sensor.
3. Print the Diagnostic Print ⇒ Page 182 to check that the Printhead nozzles are firing correctly.
4. Perform the Service Station Diagnostic ⇒ Page 116.
5. Replace ALL the Printheads.
Printhead Status Messages While Replacing
The following are the Printhead status messages that may be displayed while replacing the Printheads.
Reseat
In this situation, select the Printhead replacement option through the Front Panel but do NOT remove the
Printheads. If this status message continues to appear then remove the Printheads and install them again.
Remove
The Printhead is not a suitable type for use in printing (for example, a Setup Printhead).
Missing
No Printhead has been detected in that Carriage stall. If a Printhead is installed in the Carriage stall when
this status message is shown:
1. Reseat the Printhead, making sure it is installed correctly.
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