1 Troubleshooting
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Printer education and training on page 3
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Firmware update on page 3
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Print-quality troubleshooting on page 4
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Troubleshooting system error codes on page 4
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Performing a service test on a failed assembly on page 4
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Performing the necessary service calibrations on page 4
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The printer does not power on on page 5
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The printer continuously rejects printheads on page 5
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A new maintenance cartridge is incorrectly detected as ‘used’ on page 5
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Cover sensors are not working on page 5
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The Line Sensor has problems detecting paper on page 5
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Troubleshooting paper jams and printhead crashes on page 6
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Troubleshooting paper, scan axis and Rewinder Motor shutdown on page 6
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Vacuum suction much lower at high altitudes on page 8
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Banding at variable extreme environmental conditions on page 8
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Printhead crashes/smears on high-density prints using coated paper on page 8
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Banding due to ink cartridge replacement while printing on page 9
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34-inch Rice Paper not supported on page 9
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Worm marks on HP Coated Paper with light area fills on page 9
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Solving paper-handling problems on page 9
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Difficult to load paper: “Too much skew” on page 10
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Troubleshooting a failure with the Take-Up Reel (TUR) on page 10
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How to read the power switch LEDs on page 13
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How to read the Formatter LEDs on page 14
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If the front panel turns on and then stops on page 16
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Troubleshooting